MASTER TEMPLATE Service BDC / Customer Care Representative

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription drug plans

Health savings account eligibility

Wellness program

CareFirst video visit eligibility

Dental and vision plans

401K

Disability and life insurance

Employee car purchase program

Career progression

Great company culture

Job summary

Bob Bell Automotive is seeking a customer-focused specialist to manage service phone inquiries, schedule appointments, and coordinate rental arrangements. You will act as the friendly liaison between customers and service departments to ensure smooth operations.

The role requires strong verbal and written communication, self-motivation, and proficiency with Word, Excel, and Outlook. A proactive attitude will help you excel in this fast-paced, team-driven dealership environment.

Qualifications

• Good verbal and written communication skills.
• Self-motivation and proactive work ethic.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Drive to meet and exceed customer expectations.
• Excellent organizational skills.

Responsibilities

• Handle all phone appointments.
• Work with internet leads to set proper service appointments.
• Deliver inquiries/messages to the appropriate service personnel promptly.
• Speak directly with customers to assist with inquiries and issues.
• Administer rental coordination for customers while cars are in service.
• Coordinate pick up and deliveries.

Skills

Phone etiquette

Customer service

MS Word

MS Excel

Outlook

Organizational skills

Self-motivation

Written communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you!
At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

Responsibilities

• Handle all phone appointments
• Work with internet leads accordingly to set an appointment for a proper service appointment
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Speak directly with customer to assist with all inquiries and issues
• Administer rental coordination for customers while cars are in service
• Coordinate pick up and deliveries

Qualifications

• Good verbal and written communication skills
• Self-motivation
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations
• Excellent organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.