Field Service Master Technician

centricbusinesssystems; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Life Insurance

Paid time off

Legal coverage

Pet Insurance

Job summary

UBEO Business Services is seeking a Field Service Master Technician to join our team. This master level role covers a wide territory with high troubleshooting expectations and supports the full range of office equipment we service.

The successful candidate will be able to diagnose complex problems, train customers, and promote our print solutions while ensuring top customer satisfaction and efficient service delivery. This position offers a challenging, rewarding career with strong benefits.

Qualifications

• Master level field service responsibilities requiring advanced troubleshooting and broad product knowledge.
• Proven ability to train customers and share product symptom/solution information with the Field Service Team.
• Strong focus on timely, cost-effective maintenance and repair of office equipment.

Responsibilities

• Maximize equipment uptime through timely repair and customer training.
• Assist with FSATs and FSTs assigned to the Field Service Team through technical assistance.
• Manage assets and resources to achieve targeted financial results and create value for UBEO and customers.
• Analyze customer needs, recognize business opportunities, and influence sales growth.
• Communicate with customers, field service, sales, management, and administration professionally.
• Complete all administrative aspects of the job on time and without errors.
• Provide accurate feedback with call close information and parts usage reporting.
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization.

Skills

Technical knowledge

Problem solving

Customer service

Communication

Planning & organizing

Attention to detail

Teamwork

Work standards

Education

High School or GED

Associate Degree or technical training

A+ Certification

6 Manufacturer Training Classes

5+ years industry experience

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Master Technician to join our team.

UBEOis a distributor/servicer of document equipment and software solutions.Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.UBEO specializes in electronic document management software and integrations.The primary responsibilities of this position is as follows:

Purpose

This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by UBEO BUSINESS SERVICES. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES products and service, thereby influencing the sales of our office equipment and print solutions.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of FSAT’ and FST’s assigned to the Field Service Team through technical assistance and product symptom/solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications - verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Qualifications

• High School or GED
• Associate Degree or equivalent technical training
• Successful completion of:
  • A+ Certification (or equivalent experience)
  • 6 Manufacturer Training Classes
• 5+ years industry experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws