Master Service Technician – Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta, Canon)

DOCUmation

Corpus Christi (TX)

On-site

USD 40,000 - 55,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A technology services company is seeking a Master Service Technician in Corpus Christi. This role requires at least 5 years of technician experience, a valid driver's license, and excellent communication skills. The technician will ensure prompt maintenance of office equipment and uphold customer satisfaction standards. If you have the applicable skills and are driven, we encourage you to apply for this full-time position.

Qualifications

5+ years at an Associate or Entry Level Technician position.
Experience working on office product equipment.
Must have a valid Driver’s License and a clean driving record.

Responsibilities

Maximize equipment up-time through timely response.
Analyze customer needs and influence sales volume.
Complete all administrative aspects of the job on-time.

Skills

Technical knowledge/skills

Attention to Detail

Customer service orientation

Communications – verbal and written

Planning and organizing

Teamwork

Education

High School Diploma or GED

AA Degree or equivalent technical training

Tools

Xerox

Ricoh

Konica-Minolta

Riso Copiers/Printers

Job description

Join to apply for the Master Service Technician role at DOCUmation

3 months ago Be among the first 25 applicants

Join to apply for the Master Service Technician role at DOCUmation

Job Details

Description

Position: Master Service Technician

Department: Service

Reports To: Field Service Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: Corpus Christi

Description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on-time and error-free
Provide accurate feedback with call close information, parts usage reporting and customer meter readings
Perform other activities that support DOCUmation and our service organization

Experience & Required Skills

5+ years at an Associate or Entry Level Technician position preferred
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up

Education & Certification

Minimum: High School Diploma or GED; AA Degree or equivalent technical training
Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
A+ / N+ Certification desired
6 Manufacture Training Classes
PA Rating / exceeds requirements

Physical Requirements

Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

Must have a valid Driver’s License and a clean driving record.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Seniority level