Master Scheduling & Patient Care Navigator

University of Southern California; Glendale (CA); Sur place; USD 36 000 - 57 000; Plein temps

Résumé du poste

USC Care Medical Group is seeking a detail-oriented Patient Care Connect Specialist in Glendale, CA to register patients, gather demographics, verify insurance, and manage appointments within the EMR system. You will collaborate with USC/Keck departments to optimize scheduling templates and ensure compliant scheduling practices.

The role emphasizes excellent communication, patient-centric service, and coordination across departments to ensure a smooth patient experience and timely access to care.

Qualifications

• Experience navigating insurance benefits and explaining costs.
• 3 years experience in acute or ambulatory care settings.
• Thorough knowledge of EMR scheduling and medical terminology.

Responsabilités

• Master Scheduler: edit scheduling templates to optimize access and provider productivity.
• Patient Coordination & Customer Service: schedule appointments and coordinate care.
• Teamwork & Collaboration: work with teams and management to improve schedules.
• Performs other duties as assigned

Connaissances

Insurance verification

Scheduling

EMR scheduling

Communication

Teamwork

Problem solving

Formation

High School Diploma or equivalent

Associate's Degree in healthcare or related field

Bachelor's Degree in healthcare or related field

Outils

IDX/GECB Scheduling

Cerner Scheduling

Description du poste

USC Care Medical Group is seeking a detail-oriented Patient Care Connect Specialist in Glendale, CA to register patients, gather demographics, verify insurance, and manage appointments within the EMR system. You will collaborate with USC/Keck departments to optimize scheduling templates and ensure compliant scheduling practices.

The role emphasizes excellent communication, patient-centric service, and coordination across departments to ensure a smooth patient experience and timely access to care.