Master Hair Color Consultant

Sally Beauty Holdings, LLC; Lake Forest (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

SBH is seeking a Certified Color Consultant to elevate hair color sales and customer loyalty in our store. You will build lasting relationships with DIY enthusiasts, deliver personalized color consultations, and drive brand awareness through expert product recommendations.

In this role, you will also handle daily store operations, assist the team with training, and participate in safety practices while maintaining excellent customer service and ensuring accurate transactions at the POS.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• 1+ year retail sales/customer service experience preferred.
• Ability to communicate with customers, co-workers, and management in a clear, concise manner.
• Must be available to meet the scheduling needs of the business.
• Ability to execute product knowledge from training to support with customer service.
• Ability to explain product labels.
• Can follow direction and perform other duties as assigned by Manager.
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms.
• Ability to present a professional image and interact positively with the public.

Responsibilities

• The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals.
• By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color.
• Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently.
• Complete daily paperwork and reporting and make bank deposits, when needed.
• Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning.
• Support with planograms, as needed.
• May open and close the store.
• Establish technical expertise pertaining to products, policies, and programs.
• Complete all training programs, as directed.
• Be a continuous learner to stay current on trends in the industry.

Skills

Communication

Customer service

Scheduling flexibility

Product knowledge

Professional image

Social media savvy

Team player

Education

High school diploma or equivalent

Job description

SBH is seeking a Certified Color Consultant to elevate hair color sales and customer loyalty in our store. You will build lasting relationships with DIY enthusiasts, deliver personalized color consultations, and drive brand awareness through expert product recommendations.

In this role, you will also handle daily store operations, assist the team with training, and participate in safety practices while maintaining excellent customer service and ensuring accurate transactions at the POS.