Hair Color Specialist & Customer Experience Leader

Sally Beauty; Fairfax (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

SBH is seeking a Certified Color Consultant in our stores to guide DIY customers toward achieving their hair color goals. You will introduce the Hair Color category, provide color consultations, and use selling skills to boost brand leadership.

In this role you will handle daily store tasks, support the team, and follow safety practices while building lasting relationships with customers and colleagues. A high school diploma and retail experience are preferred; strong communication and tech

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• 1+ year retail sales/customer service experience preferred.
• Ability to communicate with customers, co-workers, and management in a clear, concise manner.
• Must be available to meet the scheduling needs of the business.
• Ability to execute product knowledge from training to support with customer service.
• Ability to explain product labels.
• Can follow direction and perform other duties as assigned by Manager.
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms.
• Ability to present a professional image and interact positively with the public.

Responsibilities

• The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals.
• By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color.
• Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.

Skills

Customer service

Communication skills

Scheduling flexibility

Product knowledge

Professional appearance

Education

High school diploma or equivalent

Tools

iPad navigation

Social media familiarity

Job description

SBH is seeking a Certified Color Consultant in our stores to guide DIY customers toward achieving their hair color goals. You will introduce the Hair Color category, provide color consultations, and use selling skills to boost brand leadership.

In this role you will handle daily store tasks, support the team, and follow safety practices while building lasting relationships with customers and colleagues. A high school diploma and retail experience are preferred; strong communication and tech