Senior Field Service Technician with Company Vehicle

DOCUmation; Austin (TX); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Phone provided

Paid holidays

Generous PTO

Life and disability insurance

Ongoing technical training

Career advancement opportunities

Job summary

DOCUmation in Austin, TX is seeking a Master Service Technician to handle the full spectrum of service activities for office equipment. This role requires troubleshooting expertise and the ability to manage maintenance and repair with strong customer satisfaction focus.

Applicants should have a strong background in copier/printer service, a valid driver's license, and willingness to travel within the territory.

Qualifications

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training.
• 5+ years in a technician role preferred; experience with office equipment is a plus.
• Strong troubleshooting, customer service, and communication skills.

Responsibilities

• Maximize equipment uptime through timely repair and customer training.
• Support Field Service Team with technical assistance and product knowledge.
• Manage assets and resources to meet financial targets.
• Identify business opportunities from customer needs and drive sales.
• Communicate professionally with customers and internal teams.
• Complete administrative tasks accurately and on time.
• Provide feedback with detailed call closes and meter readings.
• Support DOCUmation and service organization in daily activities.

Skills

Technical knowledge

Problem analysis

Customer service

Communication

Planning & organizing

Teamwork

Quality standards

Follow-up

Education

High School Diploma or GED

AA Degree or technical training

Experience on Xerox/Ricoh/Konica-Minolta/Riso printers

PA Rating / exceeds requirements

Tools

Network+

CompTIA A+

Job description

DOCUmation in Austin, TX is seeking a Master Service Technician to handle the full spectrum of service activities for office equipment. This role requires troubleshooting expertise and the ability to manage maintenance and repair with strong customer satisfaction focus.

Applicants should have a strong background in copier/printer service, a valid driver's license, and willingness to travel within the territory.