Field Service Engineer – Mass Spectrometry (Midwest)

Bruker Daltonics; Kansas City (MO); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) match

Medical plan

Dental plan

Paid time off

Job summary

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, has an immediate opening for a Field Service Engineer focused on key account support in the Midwest Region. This role will install and support high resolution Mass Spectrometry Instrumentation, mainly Bruker MBT instruments, and may be based in Kansas City, MO.

Responsibilities include training customers, performing remote diagnostics, scheduling onsite visits, re-qualifying instruments after service, and coordinating

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the Midwest Region with ability and willingness to travel up to 80% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Skills

Customer focus

Independence

Communication

Travel up to 80%

Education

B.S. in Biotech/Biology/Chemistry

Tools

Mass spectrometry hardware

Job description

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, has an immediate opening for a Field Service Engineer focused on key account support in the Midwest Region. This role will install and support high resolution Mass Spectrometry Instrumentation, mainly Bruker MBT instruments, and may be based in Kansas City, MO.

Responsibilities include training customers, performing remote diagnostics, scheduling onsite visits, re-qualifying instruments after service, and coordinating