Mass Spec Applications Scientist — Customer Training & Support

BioLegend, Inc.; Atlanta (GA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time‑Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

BioLegend, Inc. is seeking a Customer Application Scientist to train and support Diagnostics products, helping customers maximize instrument and reagent value.

This role acts as a technical lead, troubleshooting onsite and remotely, and will expand knowledge across Reproductive Health solutions while collaborating with R&D and product management. The position requires about 50% travel within the United States, and involves developing training materials and documenting procedures for broader team

Qualifications

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
• A minimum of 5 years’ experience in a technical or research role with at least 2 years using Mass Spec.

Responsibilities

• Set up new mass specs and perform performance qualifications at customer sites.
• Training customers on Mass Spec assays for Newborn screening.
• Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader.
• Producing and maintaining customer training material.
• Leading in the creation of technical support standards and improvements that increase efficiency and improve support turnaround times and customer satisfaction.
• 50% Domestic travel required.

Skills

Mass Spec experience

Customer training

Documentation

Education

Bachelor's degree in chemistry/biochemistry or related field

Tools

Mass Spec software

Job description

BioLegend, Inc. is seeking a Customer Application Scientist to train and support Diagnostics products, helping customers maximize instrument and reagent value.

This role acts as a technical lead, troubleshooting onsite and remotely, and will expand knowledge across Reproductive Health solutions while collaborating with R&D and product management. The position requires about 50% travel within the United States, and involves developing training materials and documenting procedures for broader team