Customer Application Scientist

BioLegend, Inc.; Atlanta (GA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time‑Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

BioLegend, Inc. is seeking a Customer Application Scientist to train and support Diagnostics products, helping customers maximize instrument and reagent value.

This role acts as a technical lead, troubleshooting onsite and remotely, and will expand knowledge across Reproductive Health solutions while collaborating with R&D and product management. The position requires about 50% travel within the United States, and involves developing training materials and documenting procedures for broader team

Qualifications

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
• A minimum of 5 years’ experience in a technical or research role with at least 2 years using Mass Spec.

Responsibilities

• Set up new mass specs and perform performance qualifications at customer sites.
• Training customers on Mass Spec assays for Newborn screening.
• Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader.
• Producing and maintaining customer training material.
• Leading in the creation of technical support standards and improvements that increase efficiency and improve support turnaround times and customer satisfaction.
• 50% Domestic travel required.

Skills

Mass Spec experience

Customer training

Documentation

Education

Bachelor's degree in chemistry/biochemistry or related field

Tools

Mass Spec software

Job description

Overview:

The Customer Application Scientist is responsible for support and training of Diagnostics products in a manner that meets or exceeds customer satisfaction and quality expectations. In this dynamic role, you will provide comprehensive training and support to customers, ensuring they maximize the value of our cutting‑edge instruments and reagents. As the technical lead, you will troubleshoot complex issues both onsite and remotely to deliver exceptional customer experiences. You will also expand your product knowledge by learning about our full Reproductive Health solutions, becoming a true subject matter expert. You'll collaborate closely with the product development team, providing invaluable feedback to enhance our offerings. Embrace a travel schedule of approximately 50% domestic travel to fulfill your customer‑facing responsibilities.

If you thrive on solving technical challenges, driving customer success, and contributing to the evolution of our products, this is an outstanding opportunity to make a real impact!

Role & Responsibilities:

• Setting up new mass specs and performing performance qualifications at customer sites
• Training customers on Mass Spec assays for Newborn screening
• Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader
• Engaging Customer Service to assist with technical reviews of equipment orders.
• Transitioning knowledge to other team members through documentation and communication.
• Understanding and communicating product descriptions and customer specific workflows for products supported to product managements.
• Producing and maintaining customer training material
• Leading in the creation of technical support standards and improvements that increase efficiency and improve support turnaround times and customer satisfaction.
• Engaging in special projects such as optimization and configuration of new instrumentation for individual assays.
• Proactively communicating status of special projects and unresolved issues to the Team Leader
• Partnering with R&D, clinical operations, or support teams with problem solving regarding test validations and verifications of tests
• Training new and current employees in procedures and policies such as SFDC
• Consistently delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with some supervisory guidance.
• 50% Domestic travel required.

Basic Qualifications:

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
• A minimum of 5 years’ experience in a technical or research role with at least 2 years using Mass Spec.

Preferred Qualifications:

• A minimum of 3 years of technical support, field applications or customer facing role. supporting Mass Specs
• Ability to work in a team environment with shared goals and responsibilities.
• Ability to provide clear and structured written documentation.
• Ability to perform moderate and/or highly complex analytical processes without direct supervision.
• Excellent group interaction skills and negotiating skills.
• Demonstrated ability to handle multiple tasks with different priorities.
• Excellent presentation skills in front of internal teams, customers, and large audience (during conferences, webinars, etc.)
• Ability and willingness for domestic travel at least 50% of the time.

The base salary range for this full‑time position is $69,500.00 - $92,500.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time‑Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log‑In instructions are provided towards the bottom of the Bswift page.

For benefit‑eligible roles only. Part‑time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.