Diagnostics Mass Spec - Customer Applications Scientist

Revvity; Atlanta (GA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

The Customer Application Scientist at Revvity is responsible for support and training of Diagnostics products, onsite and remote troubleshooting, and travel about 50% domestically to customer sites. You will develop training materials, collaborate with R&D, and act as a technical lead to ensure customer satisfaction and product quality.

The role requires a Bachelor's in chemistry/biochemistry or related field and 5+ years in a technical role with at least 2 years using Mass Spec; it includes

Qualifications

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
• 5+ years’ experience in a technical or research role with at least 2 years using Mass Spec.

Responsibilities

• Setting up new mass specs and performing performance qualifications at customer sites.
• Training customers on Mass Spec assays for Newborn screening.
• Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader.
• Engaging Customer Service to assist with technical reviews of equipment orders.
• Producing and maintaining customer training material.
• Leading in the creation of technical support standards and improvements.

Skills

Mass Spec

Technical support

Customer training

Documentation

Teamwork

Presentation

Education

Bachelor’s degree in chemistry/biochemistry/related

Tools

SFDC

Job description

The Customer Application Scientist at Revvity is responsible for support and training of Diagnostics products, onsite and remote troubleshooting, and travel about 50% domestically to customer sites. You will develop training materials, collaborate with R&D, and act as a technical lead to ensure customer satisfaction and product quality.

The role requires a Bachelor's in chemistry/biochemistry or related field and 5+ years in a technical role with at least 2 years using Mass Spec; it includes