Customer Application Scientist

Jobtailor; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks an experienced Mass Spectrometry Support Specialist to train customers, set up instruments, and lead technical initiatives.

You will collaborate with R&D and clinical teams, document procedures, travel up to 50%, and deliver trainings on newborn screening assays.

Qualifications

• Bachelor’s degree in chemistry, biochemistry, or related field.
• At least 5 years in a technical or research role with 2+ years using Mass Spec.
• Minimum 3 years in technical support or field applications for Mass Specs.
• Willingness to travel domestically at least 50% of the time.

Responsibilities

• Support and train customers on Diagnostics products.
• Set up new mass spectrometers and perform performance qualifications at customer sites.
• Train customers on Mass Spec assays for newborn screening.
• Independently troubleshoot, resolve, and test technical issues for assigned products.
• Engage Customer Service to assist with technical reviews of equipment orders.
• Transfer knowledge to team members through documentation and communication.
• Communicate product descriptions and customer-specific workflows to product management.
• Produce and maintain customer training materials.
• Lead creation of technical support standards and improvements.
• Participate in special projects, including optimization and configuration of new instrumentation for individual assays.
• Communicate project and unresolved issue status to the Team Leader.
• Partner with R&D, clinical operations, and support teams on test validations and verifications.
• Train new and current employees on procedures and policies such as SFDC.
• Deliver deadlines, provide status reports, and manage tasks through completion.

Skills

Mass Spectrometry Expertise

Technical Support Experience

Customer Training Development

Analytical Process Management

Documentation Skills

Education

Bachelor's degree in chemistry or related field

Tools

Mass Spectrometers

SFDC

Job description

• Support and train customers on Diagnostics products.
• Set up new mass spectrometers and perform performance qualifications at customer sites.
• Train customers on Mass Spec assays for newborn screening.
• Independently troubleshoot, resolve, and test technical issues for assigned products.
• Engage Customer Service to assist with technical reviews of equipment orders.
• Transfer knowledge to team members through documentation and communication.
• Communicate product descriptions and customer-specific workflows to product management.
• Produce and maintain customer training materials.
• Lead creation of technical support standards and improvements.
• Participate in special projects, including optimization and configuration of new instrumentation for individual assays.
• Communicate project and unresolved issue status to the Team Leader.
• Partner with R&D, clinical operations, and support teams on test validations and verifications.
• Train new and current employees on procedures and policies such as SFDC.
• Deliver deadlines, provide status reports, and manage tasks through completion.

Requirements

• Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
• A minimum of 5 years’ experience in a technical or research role with at least 2 years using Mass Spec.
• A minimum of 3 years of technical support, field applications or customer facing role supporting Mass Specs.
• Ability to work in a team environment with shared goals and responsibilities.
• Ability to provide clear and structured written documentation.
• Ability to perform moderate and/or highly complex analytical processes without direct supervision.
• Excellent group interaction skills and negotiating skills.
• Demonstrated ability to handle multiple tasks with different priorities.
• Excellent presentation skills in front of internal teams, customers, and large audience.
• Ability and willingness for domestic travel at least 50% of the time.
• 50% domestic travel required.

Core Competencies

Demonstrates expertise in Mass Spectrometry and technical support, with a strong focus on customer training, troubleshooting, and documentation. Proven ability to collaborate with cross-functional teams and manage multiple priorities effectively.

Highest-signal resume keywords

• Mass Spectrometry Expertise
• Technical Support Experience
• Customer Training Development
• Analytical Process Management
• Documentation Skills

Hard Skills

• Mass Spec Assays
• Performance Qualification
• Technical Troubleshooting
• Analytical Processes
• Field Applications Support
• Customer Support
• Technical Documentation
• Project Management
• Instrumentation Optimization
• Test Validation

Soft Skills

• Group Interaction Skills
• Negotiation Skills
• Presentation Skills
• Task Management
• Team Collaboration

Industry Keywords

• Diagnostics Products
• Newborn Screening
• Clinical Operations
• R&D Collaboration
• Customer Service

Tools & Technologies

• SFDC
• Mass Spectrometers