Marriott Springfield Downtown - Front Desk Manager OEM

Aimbridge-Hospitality; Springfield (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality's Marriott Springfield Downtown is seeking a Front Desk Manager OEM to lead our front office operations. Yout will ensure smooth check-ins, guest satisfaction, and effective team leadership in a busy Springfield hotel.

Yout ll drive occupancy and revenue with smart strategies, coach staff, handle high pressure situations, and maintain service standards that turn stays into memorable experiences for every guest.

Qualifications

• 2-year college degree with 3+ years related experience, or a 4-year degree with 1+ year.
• 5+ years progressive hotel experience with supervisory duties.
• Proficient in Windows, spreadsheets, and word processing.
• Valid driver's license from the applicable state.

Responsibilities

• Deliver standout guest experiences from check-in to check-out.
• Lead and coach the front desk team to maintain high standards.
• Identify issues early and resolve them to keep operations smooth.
• Maximize room revenue with effective rate strategies and clear communications.

Skills

Guest

Leadership

Problem solving

Revenue management

Communication

Education

2-year college degree with 3+ years

4-year college degree with 1+ year

Job description

Marriott Springfield Downtown - Front Desk Manager OEM Aimbridge Hospitality

Address 2 Boland Way, Springfield, MA, 01103, US

Compensation $60,000.00 - $65,000.00/year

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you’re chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Conveniently located in downtown Springfield, our inviting hotel is perfectly situated for family vacations, romantic getaways or business travelers. Guests can settle into spacious rooms featuring complimentary Wi-Fi access, Plug-in Panel for streaming media and plush bedding. Travelers will enjoy delicious dining in our Springfield hotel's restaurant or they can have a light meal and drinks in our award-winning sports bar. The classically-designed meeting and event venues within our downtown hotel are ideal for planning corporate gatherings, weddings and other social galas. Our experienced staff, including planning and catering experts, are always on hand to assist. When it's time to relax, guests will enjoy our hotel's setting close to the Basketball Hall of Fame, Six Flags New England, Dr. Seuss Museum and the MassMutual Center.