Front Desk Manager: Elevate Guest Experience & Revenue

Aimbridge Hospitality; Springfield (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability Income

Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Marriott Springfield Downtown location seeks a Front Desk Manager OEM to lead guest check-in/out, ensuring warmth, efficiency, and memorable stays for every guest. You will coach the front desk team, optimize occupancy and revenue with smart rate strategies, and coordinate with hotel departments to deliver exceptional service in Springfield, MA.

This overtime-eligible managerial role offers a competitive salary between $60,000 and $65,000 per year plus a comprehensive

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Deliver standout guest service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you’re chatting with guests or coordinating with your team.

Skills

Stress management

Leadership

Customer service orientation

Education

Two-year college degree +3+ years experience

Four-year college degree +1+ year experience

Tools

Windows OS

Spreadsheets

Word processing

Job description

Aimbridge Hospitality's Marriott Springfield Downtown location seeks a Front Desk Manager OEM to lead guest check-in/out, ensuring warmth, efficiency, and memorable stays for every guest. You will coach the front desk team, optimize occupancy and revenue with smart rate strategies, and coordinate with hotel departments to deliver exceptional service in Springfield, MA.

This overtime-eligible managerial role offers a competitive salary between $60,000 and $65,000 per year plus a comprehensive