Marriott Minneapolis Northwest - Front Desk Supervisor

Aimbridge Hospitality; Brooklyn Park (MN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Supervisor at the Minneapolis Marriott Northwest All-Suite hotel. You will lead the front desk team, ensure guest satisfaction, and support daily front office operations with precision and tact.

You will guide team members, manage reservations and VIP requests, and help maintain hotel standards while driving guest experiences that turn moments into memorable stays. Requires strong leadership and outstanding service mindset.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.

Responsibilities

• Greet guests and manage check-ins/outs with warmth and efficiency.
• Track logs, messages, packages, and ensure accurate handling and communication.
• Adjust room rates, packages, and promotions to boost revenue while delivering value.
• Lead and train associates; resolve guest concerns while maintaining safety and standards.

Skills

Guest Experience

Operations

Revenue Management

Team Leadership

Education

High School Diploma

College coursework in related field

Job description

$500 Sign-On Bonus | $22.00 per Hour | Full-Time | Open Availability - Able to Work PM Shifts 3p-11p & Weekends

Join Our Team!

The Front Desk Supervisor is responsible for leading the front desk team and ensuring exceptional guest service at all times. This position assists with daily front office operations, supports team members, and makes decisions to resolve guest concerns efficiently while maintaining hotel standards.

A little about us—we’re proud to be a great place to work, with a strong, supportive culture and a team that truly enjoys what they do. Our commitment to service excellence is reflected in our consistently high guest satisfaction scores, positioning us among the top-performing Marriott hotels.

We’re excited to learn more about you and how you might be a great fit for our team!

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners.