Marriott Lancaster Hotel - Front Desk Agent

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Lancaster Marriott at Penn Square seeks a Front Desk Agent to provide exceptional guest service, seamless check-ins, and warm farewells. You’ll be the face of the hotel, ensuring smooth front desk operations while handling reservations and guest requests with professionalism.

The role emphasizes a hotel-friendly attitude, strong communication, and the ability to juggle multiple duties to create memorable stays for leisure and business guests alike.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm welcomes and top-tier service to ensure memorable stays.
• Communication Champ: communicate clearly with guests and team to keep operations smooth.
• Quick-Thinking Problem Solver: address issues promptly to turn challenges into positive outcomes.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest Service

Communication

Quick Thinking

Multitasking

Education

High school diploma

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

This position will also serve as the Lobby Concierge as needed.

Most likely, Concierge duties will be on Fridays and Saturdays.

The ideal candidate will have a working knowledge of restaurants, places of interest and amenities in Lancaster city and county

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in the heart of downtown Lancaster, the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern, full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center, offering nearly 100,000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences, including Plough, The Exchange rooftop bar, Two Kings, M Club and an on-site Starbucks location. Steps from Lancaster’s restaurants, shops, galleries, entertainment and cultural attractions, the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers, business guests, conventions, weddings and major events throughout the year. Our team brings together hospitality, culinary, events, sales, operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.

Application deadline for Colorado positions: This position will also serve as the Lobby Concierge as needed. Most likely, Concierge duties will be on Fridays and Saturdays. The ideal candidate will have a working knowledge of restaurants, places of interest and amenities in Lancaster city and county