Front Desk Agent

Crescent Hotels & Resorts; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Sign-On Bonus

Travel Discounts

Tuition Reimbursement

Flexible scheduling

401K matching

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent for the Marriott Suites Deerfield property. You will greet guests, complete registrations, and assist with check-out while ensuring outstanding guest service and accurate payments.

The role requires clear English communication, teamwork, and the ability to operate a point-of-sale system. You will handle currency exchange, promote hotel services, resolve inquiries, and maintain a professional appearance.

Qualifications

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, and issuing keys.
• Assist guests with checkout, handle payments, currency exchange, and gift certificates using the POS system.
• Demonstrate knowledge of hotel services, local area and promotions; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests promptly and professionally; resolve complaints.
• Input, retrieve and relay messages to guests; operate hotel computer systems.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are properly accounted for and processed.
• Promote marketing programs and provide a welcome packet; ensure guests know room locations.
• Handle various payment methods, convert currency, and process gift certificates and cards.
• Answer questions about room categories, rates, packages, promotions and local area.
• Upsell hotel services to maximize occupancy and guest satisfaction.
• Respond to inquiries, resolve issues, and document interactions in the CRM.

Job description

Marriott Suites Deerfield
2 Parkway North Blvd
Deerfield, IL 60015, USA

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Tuition Reimbursement
• $500 Sign-On Bonus
• To qualify for this bonus, the associate must be employed with the Chicago Marriott Suites Deerfield in good standing.
• The bonus will be paid after associate has completed 90 days of continuous employment.
• If employment is terminated for any reason before the 90-day mark, the bonus will not be paid.

Marriott hotel experience is preferred. Must be available to work weekends and holidays as needed.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

Required

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

: Inspired to perform well by the praise of coworkers

: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.