Marketplace Operations Specialist - AI-Driven & Detail-Oriented

Himalaya Wellness USA; United States; Hybrid; MXN 201,000 - 312,000; Full time

Job summary

Himalaya Wellness USA is seeking a Marketplace Operations Coordinator to manage day-to-day ecommerce activities across Amazon, Walmart, Target Plus, Mercado Libre and LATAM marketplaces. You will ensure listings are accurate, monitor inventory, handle shipments, process refunds, respond to buyer inquiries, and set up promotions to support growth.

The role requires meticulous attention to detail, comfort with marketplaces platforms, and the ability to use AI tools to generate reports and flag

Qualifications

• 1–3 years of experience in ecommerce marketplace operations or related field.
• Hands-on experience with Amazon Seller Central and/or Walmart Seller Center.
• Proficient in Microsoft Excel or Google Sheets with pivot tables and lookups.
• Experience using AI tools (Claude/ChatGPT) in daily work and ability to verify output.
• Attention to detail and ability to handle high-volume repetitive tasks.
• Strong written and verbal communication, especially with marketplace support teams.
• Willingness to follow SOPs and learn new platforms quickly.

Responsibilities

• Run daily marketplace operations across Amazon, Walmart, and LATAM channels.
• Open, manage, and close marketplace support cases with timely follow-up.
• Respond to buyer messages within required response times; escalate issues as needed.
• Process returns, refunds, cancellations, and order exceptions for seller-fulfilled orders.
• Monitor pricing and MAP compliance; report findings without making price changes.
• Create FBA inbound shipments and replenishment orders as approved.
• Maintain product listings updates (titles, descriptions, images, attributes).
• Prepare listings for new product launches and LATAM registrations.
• Set up promotions and ensure they go live on schedule.
• Maintain documentation, SOPs, and marketplace trackers.

Skills

Amazon Seller Central

Walmart Seller Center

Excel/Google Sheets

AI tools (Claude/ChatGPT)

Attention to detail

Communication

SOP adherence

Education

Bachelor's degree in Business/Marketing/Supply Chain

Tools

Helium 10

Stackline

3PL coordination tools

Job description

Himalaya Wellness USA is seeking a Marketplace Operations Coordinator to manage day-to-day ecommerce activities across Amazon, Walmart, Target Plus, Mercado Libre and LATAM marketplaces. You will ensure listings are accurate, monitor inventory, handle shipments, process refunds, respond to buyer inquiries, and set up promotions to support growth.

The role requires meticulous attention to detail, comfort with marketplaces platforms, and the ability to use AI tools to generate reports and flag