Marketing Tech Product Lead: Platform & Adoption

Brookfield Properties; Arizona; Hybrid; USD 88,000 - 123,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties seeks a Marketing Technology Product Lead to oversee day-to-day support for marketing tech platforms, ensuring system reliability, data integrity, and a high-quality user experience. You will troubleshoot issues, document requests, and partner with Marketing, Product, Engineering, Operations, and Technology teams to drive platform stability and onboarding initiatives.

Responsibilities include coordinating triage, reproducing issues, and guiding resolution while contributing

Qualifications

• Bachelor's degree in information systems, IT, marketing, business, or computer science.
• Experience in SaaS or enterprise product support and onboarding.
• Strong troubleshooting and diagnostic skills for marketing technology platforms.

Responsibilities

• Manage product support operations across multiple channels.
• Diagnose issues, reproduce steps, collect logs, and escalate defects.
• Coordinate cross-functional triage with Product and Engineering teams.
• Support release validation, documentation, and knowledge base updates.
• Assist in product implementation, onboarding, testing, and rollout activities.

Skills

Product support

Troubleshooting

Cross-functional collaboration

Onboarding & training

Analytics & data analysis

Education

Bachelor's degree in Information Systems/IT/Marketing/Business

Tools

Zendesk

Jira

ServiceNow

Yardi Site Manager

CRM IQ

Elise AI

Salesforce

MRI

Job description

Brookfield Properties seeks a Marketing Technology Product Lead to oversee day-to-day support for marketing tech platforms, ensuring system reliability, data integrity, and a high-quality user experience. You will troubleshoot issues, document requests, and partner with Marketing, Product, Engineering, Operations, and Technology teams to drive platform stability and onboarding initiatives.

Responsibilities include coordinating triage, reproducing issues, and guiding resolution while contributing