Marketing Tech Product Lead - Hybrid, Growth & Impact

Brookfield Properties; Illinois; Hybrid; USD 88,000 - 123,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties seeks a Marketing Technology Product Lead to oversee end-user support, platform stability, and onboarding across marketing tech stacks. You will collaborate with Marketing, Product, Engineering, Operations, and Technology teams to ensure data integrity and a high-quality user experience.

The role emphasizes troubleshooting, release validation, and knowledge enablement, with a strong focus on driving product adoption and continuous improvement in marketing workflows.

Qualifications

• Undergraduate degree in a related field required.
• 5-7 years of experience in product support or SaaS/enterprise products.
• Experience supporting product implementations and user onboarding.
• Proven troubleshooting skills for marketing technology platforms and data integrations.

Responsibilities

• Manage Product Support Operations (15%).
• Triage, investigate, and resolve product support tickets across multiple channels.
• Diagnose and escalate product issues with Product and Engineering teams.
• Coordinate cross-functional issue resolution and communicate updates to stakeholders.
• Support product quality and knowledge enablement with runbooks and training materials.
• Support product implementation and planning with stakeholders to inform roadmap priorities.

Skills

Product support

Ticketing systems

Cross-functional collaboration

Operational excellence

Education

Bachelor level degree (Information Systems / IT / Marketing / Business Administration / Computer Science)

5-7 years of product support experience

Experience implementing and onboarding products

Experience with marketing technology platforms

Tools

Zendesk

Jira

ServiceNow

Job description

Brookfield Properties seeks a Marketing Technology Product Lead to oversee end-user support, platform stability, and onboarding across marketing tech stacks. You will collaborate with Marketing, Product, Engineering, Operations, and Technology teams to ensure data integrity and a high-quality user experience.

The role emphasizes troubleshooting, release validation, and knowledge enablement, with a strong focus on driving product adoption and continuous improvement in marketing workflows.