Marketing Tech Product Lead: Drive Platform Adoption

Brookfield Properties; Utah; Hybrid; USD 88,000 - 123,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties in the United States is seeking a Marketing Technology Product Lead to provide day-to-day end-user and operational support for our marketing technology platforms, ensuring reliable performance, data integrity, and a high-quality user experience across teams.

You will partner with Marketing, Product, Engineering, and Operations to onboard new products, document processes, run trainings, and drive continuous improvements to marketing workflows, system integrations, and

Qualifications

• 5-7 years of experience in product support, technical support, or operations (SaaS/enterprise preferred)
• Experience supporting product implementations, onboarding, and platform rollouts
• Proven troubleshooting skills for marketing technology platforms, campaigns, integrations, and data synchronization
• Experience with ticketing systems such as Zendesk, Jira, or ServiceNow

Responsibilities

• Manage Product Support Operations (15%) and triage, investigate, resolve tickets across channels
• Diagnose and escalate product issues with Product and Engineering for defects, lifecycle tracking, and fixes
• Coordinate cross-functional issue resolution with Product and Engineering
• Support Product Quality and Knowledge Enablement through documentation and training materials
• Support Product Implementation and Product Planning by gathering customer feedback and informing roadmap priorities

Skills

Product support

Technical support

Operations

Education

Bachelor's degree in Information Systems, Information Technology, Marketing, Business Administration, Computer Science

Tools

Zendesk

Jira

ServiceNow

Job description

Brookfield Properties in the United States is seeking a Marketing Technology Product Lead to provide day-to-day end-user and operational support for our marketing technology platforms, ensuring reliable performance, data integrity, and a high-quality user experience across teams.

You will partner with Marketing, Product, Engineering, and Operations to onboard new products, document processes, run trainings, and drive continuous improvements to marketing workflows, system integrations, and