Marketing Technology Product Lead

Brookfield Properties; Cleveland (OH); Hybrid; USD 88,000 - 123,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties in Cleveland, OH, is seeking a Marketing Technology Product Lead to ensure reliable performance of marketing platforms, workflows, and integrations. You’ll collaborate with Marketing, Product, Engineering, and Operations to maintain data integrity and user experience, while guiding onboarding and process improvements.

The role focuses on implementing new products, supporting release validation, and driving adoption through cross-functional coordination and knowledge

Qualifications

• Undergraduate degree required in information systems, IT, marketing, business administration, CS, or related field.
• 5-7 years in product support, technical support, or operations with SaaS/enterprise products.
• Experience with product implementations, onboarding, and platform rollouts.
• Strong troubleshooting and data-driven problem-solving for marketing tech.

Responsibilities

• Manage Product Support Operations across channels, onboarding property teams and customers.
• Diagnose and escalate product issues with logs, steps to reproduce, and severity.
• Lead cross-functional triage discussions for timely issue resolution.
• Support product quality, maintain knowledge base, and create training materials.
• Support product implementation and planning, gather feedback, inform roadmap.

Skills

Product support

Technical support

Operations

Ticketing systems

Marketing workflows

Data analysis

Education

Bachelor's degree in Information Systems/IT/Marketing/Business Admin/CS

Tools

Zendesk

Jira

ServiceNow

Job description

Cleveland, Ohio

Remote, Utah

Remote, Texas

Remote, Illinois

Remote, Colorado

Remote, Arizona

Remote, Nevada

Full time

R2052760

Location

Key Tower - 127 Public Square

Business

We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary

The Marketing Technology Product Lead provides day-to-day end-user and operational support for the organization's marketing technology platforms, ensuring the reliable performance of marketing systems, integrations, and campaign workflows. This role troubleshoots technical issues, resolves and documents support requests, and partners with Marketing, Product, Engineering, Operations, and Technology teams to maintain platform stability, data integrity, and a high-quality user experience. The specialist also supports product onboarding, documentation, and continuous improvements to marketing technology processes.

Essential Job Function

1. Manage Product Support Operations (15%)Triage, investigate, and resolve product support tickets across multiple channels (ticketing system, email, phone, Teams), providing first-line configuration and onboarding assistance to property teams and customers.

2. Diagnose and Escalate Product Issues (15%)Reproduce issues, collect logs and screenshots, document steps to reproduce, classify severity and impact, and work with Product and Engineering teams to elevate defects, track the bug lifecycle, and validate fixes.

3. Coordinate Cross-Functional Issue Resolution (5%)Lead triage discussions with Product and Engineering to prioritize customer-impacting issues, drive root cause analysis, and ensure timely resolution aligned with roadmap priorities and SLA commitments while communicating updates to customers and internal stakeholders.

4. Support Product Quality and Knowledge Enablement (30%)Participate in release validation and post-release monitoring to identify regressions, maintain support documentation (knowledge base articles, runbooks, FAQs), and assist in creating training materials and internal enablement resources.

5. Support Product Implementation and Product Planning (35%)Partner with Product, Marketing, Engineering, and Operations teams to support the implementation and adoption of new products and platform enhancements, including configuration, testing, user readiness, and rollout activities. Contribute to product planning by gathering customer feedback, identifying trends and process improvement opportunities, and providing operational insights that help inform product roadmap priorities and implementation best practices.

Education

Undergraduate (Bachelor) Degree in Information Systems, Information Technology, Marketing, Business Administration, Computer Science, or a related field required

Work Experience

5-7 Years of experience in:

• Product support, technical support, or operations role (SaaS or enterprise product experience preferred), with exposure to marketing workflows, analytics processes, or data analysis required

• Experience supporting product implementations, user onboarding, system configuration, or platform rollouts preferred

• Proven troubleshooting skills and ability to perform efficient diagnostics and resolve issues related to marketing technology platforms, campaign workflows, system integrations, data synchronization, and platform configuration required

• Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) required

3-4 Years of experience in:

• Property Management Technology and Marketing Technology Support i.e. Yardi Site Manager, CRM IQ, Elise AI, Salesforce, MRI, or similar platforms preferred

• Experience with hands on AI usage with focus on process automation and digital transformation preferred

Please note: 5-7 Years of relative work experience could offset the minimum educational requirements

Compensation

Commensurate with Experience

$87,900 - 122,955 annually

Great Incentives!

• We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package

• Generous paid time off

• 401(k) with company match

• Growth and advancement opportunities

• Lucrative referral bonus program

The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate---from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.