Senior Marketing Technology Product Lead

Brookfield Properties; Cleveland (OH); Hybrid; USD 88,000 - 123,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties in Cleveland, OH, is seeking a Marketing Technology Product Lead to ensure reliable performance of marketing platforms, workflows, and integrations. You’ll collaborate with Marketing, Product, Engineering, and Operations to maintain data integrity and user experience, while guiding onboarding and process improvements.

The role focuses on implementing new products, supporting release validation, and driving adoption through cross-functional coordination and knowledge

Qualifications

• Undergraduate degree required in information systems, IT, marketing, business administration, CS, or related field.
• 5-7 years in product support, technical support, or operations with SaaS/enterprise products.
• Experience with product implementations, onboarding, and platform rollouts.
• Strong troubleshooting and data-driven problem-solving for marketing tech.

Responsibilities

• Manage Product Support Operations across channels, onboarding property teams and customers.
• Diagnose and escalate product issues with logs, steps to reproduce, and severity.
• Lead cross-functional triage discussions for timely issue resolution.
• Support product quality, maintain knowledge base, and create training materials.
• Support product implementation and planning, gather feedback, inform roadmap.

Skills

Product support

Technical support

Operations

Ticketing systems

Marketing workflows

Data analysis

Education

Bachelor's degree in Information Systems/IT/Marketing/Business Admin/CS

Tools

Zendesk

Jira

ServiceNow

Job description

Brookfield Properties in Cleveland, OH, is seeking a Marketing Technology Product Lead to ensure reliable performance of marketing platforms, workflows, and integrations. You’ll collaborate with Marketing, Product, Engineering, and Operations to maintain data integrity and user experience, while guiding onboarding and process improvements.

The role focuses on implementing new products, supporting release validation, and driving adoption through cross-functional coordination and knowledge