Marketing Tech Applications Manager - Email & Journey

Amazon Web Services (AWS); Arlington (VA); On-site; USD 115,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon Web Services, Inc. seeks an Marketing Technology Applications Manager for Email and Journey Platforms to own the health and evolution of AWS email and B2B journeys.

You will bridge marketers, operations, product, and engineering, balancing production support with platform modernization in a fast-paced environment. The role requires deep marketing automation expertise and strong incident-response, integration, and system-management skills across Marketo, AEP, AJO B2B, and related APIs.

Qualifications

• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
• Experience building complex software systems for customers.
• Experience working with global cross-functional teams and stakeholders.
• Knowledge of integrations, third-party integration tools, and ETL with Salesforce.
• Experience troubleshooting RESTful web API calls and debugging technical systems.

Responsibilities

• Serve as a technical SME for Marketo, AEP, AJO B2B and related email/journey tech ecosystem.
• Provide hands-on application support for platform, campaign data, data pipelines, and email delivery issues.
• Lead technical incident response including triage, RCA, and action tracking.
• Improve platform observability with monitoring, dashboards, runbooks, and telemetry.
• Own or support integrations between marketing platforms and upstream/downstream systems via APIs and data pipelines.
• Diagnose data-flow issues involving profiles, accounts, audiences, and journey activation.
• Partner with product/engineering to define modernization roadmap for email and B2B journeys.
• Establish technical readiness gates for AEP and AJO B2B including testing and rollback planning.
• Support migrations, upgrades, feature releases, and deprecations with change management.

Skills

Cross-functional collaboration

REST API troubleshooting

Marketing technology

Data integration

Tools

SQL Server

MySQL

REST APIs

Salesforce ETL

Job description

Amazon Web Services, Inc. seeks an Marketing Technology Applications Manager for Email and Journey Platforms to own the health and evolution of AWS email and B2B journeys.

You will bridge marketers, operations, product, and engineering, balancing production support with platform modernization in a fast-paced environment. The role requires deep marketing automation expertise and strong incident-response, integration, and system-management skills across Marketo, AEP, AJO B2B, and related APIs.