Marketing Tech Applications Lead: Email & Journeys

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking a Marketing Technology Applications Manager for Email and Journey Platforms to own the operational health and evolution of the AWS email and B2B journey tech stack. You will balance production support with platform modernization and partner with product, engineering, security, and data teams to deliver reliable journey capabilities.

The ideal candidate combines deep marketing automation expertise with strong application-management, integration, and incident-response skills,

Qualifications

• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
• Experience working with technical and business stakeholders from global cross-functional teams.
• Knowledge of integrations, third-party integration tools and ETL with Salesforce.
• Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls.
• Experience in translating business needs into detailed feature requirements.

Responsibilities

• Serve as SME for Marketo, AEP, AJO B2B and the broader email/journey tech ecosystem.
• Provide hands-on application support for complex platform, data, integration, and email-delivery issues.
• Lead technical incident response, triage, impact assessment, and root-cause analysis.
• Improve platform observability with telemetry, monitoring, and runbooks.
• Own or support integrations between marketing platforms and upstream/downstream systems via APIs.
• Diagnose data-flow issues across profiles, accounts, audiences, and journey activation.
• Partner with product and engineering to define modernization roadmap.
• Establish readiness gates for AEP and AJO B2B including tests and rollback planning.
• Support migrations, platform upgrades, feature releases, and regression testing.
• Identify recurring issues and drive durable improvements.
• Maintain configuration, access controls, data quality, and technical documentation.
• Collaborate with Adobe and internal teams to resolve defects and influence product improvements.
• Translate marketer needs into clear technical requirements and set platform expectations.
• Develop documentation and enablement for self-service while keeping ownership clear.

Skills

Marketing automation

Application management

Incident response

REST APIs

Data integration

SQL

Tools

Adobe Marketo Engage

Adobe Experience Platform

Adobe Journey Optimizer

Salesforce

Job description

Amazon is seeking a Marketing Technology Applications Manager for Email and Journey Platforms to own the operational health and evolution of the AWS email and B2B journey tech stack. You will balance production support with platform modernization and partner with product, engineering, security, and data teams to deliver reliable journey capabilities.

The ideal candidate combines deep marketing automation expertise with strong application-management, integration, and incident-response skills,