Email & Journey Platforms Lead — Marketing Tech & Ops

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

Job summary

Amazon is seeking an IT Applications Manager for Marketing Tech focused on Email and Journey Platforms. The role blends hands‑on application support with platform modernization, serving as a bridge among marketers, operations, product, engineering, security, and data teams.

The candidate will own incidents, improve observability, and drive integrations across Marketo, AEP, and AJO B2B while partnering with Adobe and internal teams to evolve AWS email capabilities and customer journeys.

Qualifications

• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
• Experience building complex software systems delivered to customers.
• Experience working with global cross-functional teams and stakeholders.
• Knowledge of integrations, third‑party tools, and ETL with Salesforce.
• Experience troubleshooting and debugging technical systems or RESTful API calls.
• Ability to translate business needs into detailed feature requirements.

Responsibilities

• Serve as a technical SME for Marketo, AEP, AJO B2B, and email/journey tech ecosystem.
• Provide hands‑on support for platform, campaign data, integration, and email delivery issues.
• Lead technical incident response with triage, RCA, and corrective actions.
• Improve observability with telemetry, dashboards, alerts, and runbooks.
• Own or support integrations between marketing platforms and upstream/downstream systems via APIs.
• Diagnose data‑flow issues across profiles, accounts, campaigns, and journeys.
• Define modernization roadmap for email and B2B journey capabilities with teams.
• Establish readiness gates for AEP and AJO B2B including testing and rollback planning.

Skills

Software systems

Stakeholder collab

Integrations & ETL

REST APIs

Feature requirements

Marketing automation

Tools

Salesforce

SQL Server

MySQL

REST API

Job description

Amazon is seeking an IT Applications Manager for Marketing Tech focused on Email and Journey Platforms. The role blends hands‑on application support with platform modernization, serving as a bridge among marketers, operations, product, engineering, security, and data teams.

The candidate will own incidents, improve observability, and drive integrations across Marketo, AEP, and AJO B2B while partnering with Adobe and internal teams to evolve AWS email capabilities and customer journeys.