Marketing Tech Apps Manager — Email & Customer Journeys

Amazon; Arlington (VA); On-site; USD 116,000 - 185,000; Full time

Job summary

Amazon is seeking a Marketing Technology Applications Manager for Email and Journey Platforms to own the health and evolution of the technology powering AWS email and B2B journeys, including Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.

This is a hands‑on technical contributor role embedded within Channel Technology and Operations, balancing production support with platform

Qualifications

• Experience building complex software systems delivered to customers.
• Experience working with technical and business stakeholders from global cross‑functional teams.
• Experience troubleshooting and debugging technical systems or REST API calls.

Responsibilities

• Serve as a technical subject‑matter expert for Marketo, AEP, AJO B2B and the broader email and journey tech ecosystem.
• Provide hands‑on application support for platform, campaign processing, data, integration and email delivery issues.
• Lead technical incident response including triage, impact assessment, and root cause analysis.
• Improve platform observability through telemetry, monitoring, dashboards and runbooks.
• Own or support integrations between marketing platforms and upstream/downstream systems via APIs and data pipelines.
• Diagnose data‑flow issues involving profiles, accounts and journey activation.
• Partner with product and engineering to define modernization roadmaps for email and B2B journeys.
• Establish readiness gates for AEP and AJO B2B including testing and rollback planning.
• Support migrations, upgrades, releases and deprecations through change management.

Skills

Software architecture

Stakeholder collaboration

Incident response

Requirements translation

Marketing tech experience

Tools

ETL with Salesforce

REST API calls

SQL Server / MySQL

Job description

Amazon is seeking a Marketing Technology Applications Manager for Email and Journey Platforms to own the health and evolution of the technology powering AWS email and B2B journeys, including Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.

This is a hands‑on technical contributor role embedded within Channel Technology and Operations, balancing production support with platform