Marketing Team Lead: Customer Experience

Irving Oil; Concord (NH); On-site; USD 64,000 - 95,000; Full time

Benefits offered by this job

Collaborative work environment

Annual bonus plan

401k company match up to 4%

Flexible benefits plan

Paid vacation

Wellness support

Volunteer day and donation matching

Job summary

Irving Oil is seeking a Marketing Team Leader to grow the customer experience and lead our Customer Service Representatives. You will mentor teams, collaborate with leaders, and drive initiatives to improve service delivery and customer satisfaction.

The role requires strong leadership, communication, and analytical skills. Competitive compensation, bonus plan, 401k matching, and comprehensive benefits are provided.

Qualifications

• Experience leading customer service teams.
• Strong communication and empathy.
• Experience in high-volume contact centers is a plus.

Responsibilities

• Provide leadership and mentorship to Customer Service Representatives to ensure quality service.
• Maintain a positive, empathetic, and professional attitude toward employees and customers.
• Convey urgency and drive issues to closure through planning and prioritization.

Skills

Customer service

Microsoft Excel

Communication

Leadership

Analytical thinking

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Microsoft Excel

Job description

Irving Oil is seeking a Marketing Team Leader to grow the customer experience and lead our Customer Service Representatives. You will mentor teams, collaborate with leaders, and drive initiatives to improve service delivery and customer satisfaction.

The role requires strong leadership, communication, and analytical skills. Competitive compensation, bonus plan, 401k matching, and comprehensive benefits are provided.