Marketing Representative - Special Events - Virginia
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
Live! Casino & Hotel Maryland is seeking an entry‑level Marketing Representative for Special Events to promote the Live! brand at events, campaigns, and community activations. You’ll engage guests, share information confidently, and represent our offerings with professionalism to boost awareness and drive interest.
In this role you’ll support event setup, handle guest inquiries, and contribute to post‑event reporting while delivering exceptional customer service in a fast‑paced environment.
Qualifications
- High School Diploma or five years equivalent in professional experience.
- Bachelor's Degree in Marketing and/or Entertainment based field preferred.
- Upbeat & Positive Attitude.
- Proficient in the full suite of Microsoft Office products.
- Must be able to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Responsibilities
- Complete training on promotional systems.
- Oversee setup/breakdown for events & promotions.
- Engage with guests in a friendly and professional manner.
- Answer all customer inquiries.
- Responsible for promotional inventory day of execution.
- Record customer information within the program database.
- Ensure that all items given to guests have been properly redeemed and accounted for on their players accounts using gaming system.
- Assist and troubleshoot any issues guests may have at promotional kiosks during a promotion.
- Give detailed report to supervisor on strengths and opportunities that took place during the event/promotion.
- Ensure all marketing programs are successful from beginning to end.
- Offer support and solutions to guests in accordance with the company's customer service policies.
- Other duties as assigned.
Skills
Education
Tools
Job description
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
The Marketing Representative for Special Events plays a key role in promoting the Live! brand by serving as an engaging and knowledgeable presence at events, campaigns, and community activations. Your ability to connect with guests, share information confidently, and represent our offerings with professionalism helps strengthen brand awareness and drives interest in our products and services. In this dynamic entry‑level role, your enthusiasm, communication skills, and commitment to delivering exceptional customer service directly contribute to meaningful guest interactions and the overall success of our marketing and promotional initiatives.
Where You'll Make an Impact:
- Complete training on all promotional systems as directed by supervisor
- Oversee setup/breakdown for events & promotions
- Engage with guests in a friendly and professional manner
- Answer all customer inquiries
- Responsible for promotional inventory day of execution
- Record customer information within the program database
- Ensure that all items given to guests have been properly redeemed and accounted for on their players accounts using gaming system
- Assist and troubleshoot any issues guests may have at promotional kiosks during a promotion
- Give detailed report to supervisor on strengths and opportunities that took place during the event/promotion
- Ensure all marketing programs are successful from beginning to end
- Offer support and solutions to guests in accordance with the company's customer service policies
- Other duties as assigned
- Excellent customer service
- Strong interpersonal communication
- Flexible schedule
- Event Planning
- VIP services
- Strong organizational skills
Must-Haves:
- High School Diploma or five years equivalent in professional experience required.
- Bachelor's Degree in Marketing and/or Entertainment based field preferred
- Upbeat & Positive Attitude
- Must be proficient in the full suite of Microsoft Office products
- Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
- Lifting, pushing and carrying up to 20lbs.
- Infrequent bending/kneeling
- Frequent walking, standing and sitting.
- Climbing steps
- Travel required occasionally.
Perks We Offer You
- Generous Bonus Structure
- Comprehensive Health Coverage
- R etirement Savings with Company Match
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Exclusive Discounts on Travel, Services, Goods and Entertainment
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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