Marketing & Programs Specialist - Funds & Analytics

ABB Inc.; Atlanta (GA); Hybrid; USD 85,000 - 130,000; Full time

Job summary

ABB is seeking a customer-facing professional to provide technical, order, and payment support to internal and external customers. You will coordinate with Sales, Operations, and Supply Chain to own cases and improve customer satisfaction in a hybrid work model across Cary, NC, Mebane, NC, or Atlanta, GA.

Reporting to the Programs and Operations Leader, the role requires a bachelor's degree in a related field, 8+ years of experience, and 3–5 years in customer service or sales support, with

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent experience.
• Experience supporting sales operations, marketing programs, channel programs, finance operations, or budget administration.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Minimum of 8 years of professional work experience.
• Minimum of 3-5 years of experience in customer service or sales support.
• Knowledge of ABB ELDS, ELSP, SLSB business models and competence.

Responsibilities

• Ensure resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other teams.
• Recommend appropriate solution for customer requests and coordinate with related teams for end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Skills

Bachelor's degree in Business, Finance

Experience supporting sales operations

Strong analytical, organizational, and

8+ years professional work experience

3–5 years in customer service or sales

Knowledge of ABB ELDS, ELSP, SLSB

Education

Bachelor's degree in Business, Marketing, Finance, or related field

Job description

ABB is seeking a customer-facing professional to provide technical, order, and payment support to internal and external customers. You will coordinate with Sales, Operations, and Supply Chain to own cases and improve customer satisfaction in a hybrid work model across Cary, NC, Mebane, NC, or Atlanta, GA.

Reporting to the Programs and Operations Leader, the role requires a bachelor's degree in a related field, 8+ years of experience, and 3–5 years in customer service or sales support, with