Marketing Manager

Sitel Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join a leading company in the CX industry as a Marketing Manager, where you'll oversee marketing activities, manage social media channels, and create compelling content. With a focus on growth and brand presence, you'll work closely with the Head of Marketing to drive successful initiatives.

Qualifications

• Minimum of 4 years in a marketing role.
• Excellent writing skills with strong attention to detail.
• Solid working knowledge of social media platforms.

Responsibilities

• Oversee UK social media channels and plan marketing events.
• Create high-quality content and manage brand identity.
• Monitor and analyse marketing performance metrics.

Skills

Creative writing

Communication

Proactivity

Adaptability

Social Media

Critical thinking

Tools

Hootsuite

HubSpot

Salesforce

Google Analytics

Job description

Shape the Future of CX Marketing

Foundever is looking for a Marketing Manager to join our Marketing team, contributing to a wide range of activities that support the growth and brand awareness of Foundever. This is a full-time role, 37.5 hours per week, Monday to Friday during core business hours. A competitive salary will be offered based on experience.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we’re the team behind the best experiences for over 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support our clients’ operational needs and deliver seamless customer experiences in the moments that matter.

Your Day-to-Day at Foundever

As Marketing Manager, you’ll support various initiatives across the UK and work directly with the Head of Marketing. Your responsibilities will include:

Marketing Activity Execution:

• Oversee and manage UK social media channels.
• Plan and deliver marketing events such as roundtables and conferences.
• Execute key activities as part of the marketing plan across multiple channels, including digital, social media, awards, print and industry events.
• Collaborate with cross-functional teams to ensure consistent messaging and brand positioning.
• Plan and run targeted campaigns, including social media, content marketing, email marketing and advertising initiatives.
• Handle administrative tasks related to marketing activities, ensuring timely and accurate delivery.
• Review campaign performance, track results and report on ROI.

Content Development

• Create high-quality content and marketing collateral, including award submissions, case studies, thought leadership, blogs and presentations.
• Work with internal teams to gather data and insights that enhance the quality of Foundever content.
• Write and schedule social posts for the UK across LinkedIn, Facebook and other relevant platforms.
• Update website content, including adding new material to the Foundever website.

Brand Management and Promotion

• Develop and maintain a strong brand identity, ensuring consistent messaging and visuals across all marketing materials.
• Manage and optimise our online presence, including website content, social media platforms and digital advertising campaigns.
• Monitor and analyse marketing performance metrics, providing regular reports and recommendations for improvement.

Your Profile and Experience

Experience: Minimum of 4 years in a marketing role.

Creative writing: Excellent writing skills with strong attention to detail and subject matter expertise.

Communication: Clear and effective communication at all levels of the business.

Proactivity: Comfortable taking initiative to meet deadlines ahead of time.

Patience: Able to stay calm and composed under pressure.

Adaptability: Capable of handling a wide variety of tasks and adjusting communication style as needed.

Attitude: Positive and upbeat, even during challenging interactions.

Social Media: Solid working knowledge of platforms including LinkedIn, Facebook, Instagram and TikTok.

Microsoft Office: Proficient in PowerPoint, Word, Excel and Outlook.

Marketing Tools: Familiar with tools such as Hootsuite, HubSpot, Salesforce, Salesloft and Google Analytics.

Critical thinking: Strong problem-solving skills.

Industry knowledge: Understanding of the contact centre & CX industry (Desirable)

Big Ideas Need The Right Stage

If you’re passionate about storytelling, strategy, and making marketing that matters, we’d love to hear from you. Hit apply and let’s start creating something brilliant together.

Create your best moments at Foundever.

[ever] creative. [ever] committed. [ever] connected.