Marketing CX Lead - Multifamily (On-Site, Troy)

Jobot; Troy (MI); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Job summary

Jobot in Troy, MI is seeking a Marketing Customer Experience Manager to bridge customer sentiment, digital discoverability, and brand strategy across a portfolio of multifamily units. This on-site role reports to the Marketing Director and focuses on the resident journey from initial search through lease.

You will collaborate with regional teams, refine property messaging, enhance local search presence, and align feedback programs with occupancy goals.

Qualifications

• Direct experience in property management or residential real estate.
• Demonstrated experience in organic search and local SEO.
• Proficiency with Yardi and reputation tools like Zumper.

Responsibilities

• Oversee Prospect & Resident Journey across the lifecycle to improve satisfaction and retention.
• Drive local content strategy and optimize for local SEO and AI/answer engines.

Skills

Property management background

Organic search / SEO

Content writing

Data analytics mindset

Strong communication

Tools

Yardi PMS

Zumper

EliseAI

Google Business Manager

Job description

Jobot in Troy, MI is seeking a Marketing Customer Experience Manager to bridge customer sentiment, digital discoverability, and brand strategy across a portfolio of multifamily units. This on-site role reports to the Marketing Director and focuses on the resident journey from initial search through lease.

You will collaborate with regional teams, refine property messaging, enhance local search presence, and align feedback programs with occupancy goals.