Leasing & Community Experience Specialist

Kaftan Communities; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A local property management company in Troy, Michigan, seeks a Leasing Consultant to be the first point of contact for prospective residents. The ideal candidate should have a strong customer service orientation and 2+ years in leasing or sales. Responsibilities include touring apartment homes, managing lead inquiries, and enhancing resident satisfaction. This role offers a supportive team environment and opportunities for engagement with the community.

Qualifications

• Passion for customer service and helping others.
• At least 2 years of leasing, sales, or customer service experience.
• Strong communication skills in verbal and written forms.

Responsibilities

• Touring and leasing apartment homes to applicants.
• Managing inquiries and following up to generate leads.
• Preparing lease documents and organizing resident files.
• Supporting community engagement to make residents feel valued.
• Collaborating with teams to maintain property standards.
• Driving occupancy and resident satisfaction.

Skills

Customer service

Sales experience

Strong communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

A local property management company in Troy, Michigan, seeks a Leasing Consultant to be the first point of contact for prospective residents. The ideal candidate should have a strong customer service orientation and 2+ years in leasing or sales. Responsibilities include touring apartment homes, managing lead inquiries, and enhancing resident satisfaction. This role offers a supportive team environment and opportunities for engagement with the community.