Marketing Cloud Systems Engineer - Data & Automation

Salesforce, Inc.; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Salesforce, Inc. is seeking a Systems Engineer to support the technical operation, reliability, and evolution of Marketing Cloud Engagement (MCE).

You will co-own capabilities like Journey Builder, Automation Studio, Data Extensions, and audience logic, translating business needs into scalable solutions. This role requires hands-on experience with SFMC components, strong SQL skills, and the ability to troubleshoot complex production issues while collaborating with Marketing, Product, and Data

Qualifications

• 5 years of experience with Salesforce Marketing Cloud Engagement at large scale companies.
• Hands-on experience with Journey Builder, Automation Studio, Data Extensions, SQL Query Activities, and email-send or campaign-execution workflows.
• Strong SQL skills including audience qualification, deduplication, suppression, segmentation, and data-validation queries.
• Experience troubleshooting production workflows involving data ingestion, automations, audience selection, journey logic, and message delivery.
• Experience translating business requirements into clear technical designs, implementation documentation, and validation plans.
• Ability to work effectively with technical and non-technical partners, including marketers, product managers, analysts, and data engineers.
• Strong problem-solving skills, a

Responsibilities

• Build, configure, test, and maintain email and mobile messaging journeys in Salesforce Marketing Cloud Engagement.
• Use Journey Builder and Automation Studio to implement customer journeys, triggered communications, scheduled automations, data imports, and operational workflows.
• Design, manage, and troubleshoot Data Extensions, data models, SQL queries, audience tables, suppression logic, and automation dependencies.
• Support Preference Center and subscription-management experiences, including consent, unsubscribe processing, localization, and subscriber-state troubleshooting.
• Own and evolve Global Footer implementations and reusable messaging components across campaigns, regions, and communication types.
• Collaborate with Marketing and Product stakeholders to turn business requirements into technical solution documents, configuration plans, implementation steps, test cases, and operational runbooks.
• Participate in incident response for MCE capabilities, including triage, investigation, stakeholder communication, escalation, resolution, and follow-up.

Skills

Journey Builder

Automation Studio

Data Extensions

SQL Query Activities

Audience segmentation

Troubleshooting workflows

Technical design docs

Cross-functional collaboration

Tools

Salesforce Marketing Cloud

Job description

Salesforce, Inc. is seeking a Systems Engineer to support the technical operation, reliability, and evolution of Marketing Cloud Engagement (MCE).

You will co-own capabilities like Journey Builder, Automation Studio, Data Extensions, and audience logic, translating business needs into scalable solutions. This role requires hands-on experience with SFMC components, strong SQL skills, and the ability to troubleshoot complex production issues while collaborating with Marketing, Product, and Data