Senior Marketing Cloud Systems Engineer

Salesforce, Inc.; Chicago (IL); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce, Inc. in the United States is seeking a Systems Engineer to support the operations and evolution of Marketing Cloud Engagement (MCE). This role partners with Marketing, Product, and Data to keep campaigns accurate and timely.

This hands-on role covers Journey Builder, Automation Studio, Data Extensions, and SQL-driven audience management. You’ll translate business needs into scalable technical solutions, troubleshoot production issues, and drive reliable messaging at scale.

Qualifications

• 5 years of working with Salesforce Marketing Cloud Engagement at large scale companies.
• Hands-on experience with Journey Builder, Automation Studio, Data Extensions, SQL Query Activities, and email-send or campaign-execution workflows.
• Strong SQL skills, including audience qualification, deduplication, suppression, segmentation, and data-validation queries.
• Experience troubleshooting production workflows involving data ingestion, automations, audience selection, journey logic, and message delivery.
• Experience translating business requirements into clear technical designs, implementation documentation, and validation plans.
• Ability to work effectively with marketers, product managers, analysts, and data engineers.
• Excellent written communication skills, including clear technical documentation and status updates.
• Experience with AMPscript, HTML, CSS, email templates, content blocks, CloudPages, or triggered sends.

Responsibilities

• Build, configure, test, and maintain email and mobile messaging journeys in Salesforce Marketing Cloud Engagement.
• Use Journey Builder and Automation Studio to implement customer journeys, triggered communications, scheduled automations, data imports, and operational workflows.
• Write query plan optimized SQL queries with complicating joins
• Design, manage, and troubleshoot Data Extensions, data models, SQL queries, audience tables, suppression logic, and automation dependencies.
• Support Preference Center and subscription-management experiences, including consent, unsubscribe processing, localization, and subscriber-state troubleshooting.
• Own and evolve Global Footer implementations and reusable messaging components across campaigns, regions, and communication types.
• Support MCE Mobile Push campaigns, including audience targeting, segment qualification, exclusions, message configuration, send readiness, delivery monitoring, and incident response.
• Diagnose issues involving missing or stale source data, duplicate-send risk, automation failures, journey entry/exit logic, and delayed or failed sends.
• Partner with Marketing and Product stakeholders to turn business requirements into technical solution documents, configuration plans, implementation steps, test cases, and runbooks.
• Collaborate with upstream data owners, segmentation teams, mobile teams, and platform engineering to resolve dependencies and escalation paths.
• Participate in incident response for MCE capabilities, including triage, investigation, escalation, and on-call coverage.
• Improve monitoring, dashboards, and incident-prevention practices for messaging systems.
• Identify opportunities to automate processes and enhance compliance and reliability at scale.
• Maintain standards for data privacy, localization, testing, change management, and customer-impacting production work.

Skills

Salesforce Marketing Cloud

Journey Builder

Automation Studio

Data Extensions

SQL Queries

AMPscript

HTML

CSS

Collaboration

On-call Incident Response

Tools

PagerDuty

CloudPages

Email templates

SQL Query Activities

Job description

Salesforce, Inc. in the United States is seeking a Systems Engineer to support the operations and evolution of Marketing Cloud Engagement (MCE). This role partners with Marketing, Product, and Data to keep campaigns accurate and timely.

This hands-on role covers Journey Builder, Automation Studio, Data Extensions, and SQL-driven audience management. You’ll translate business needs into scalable technical solutions, troubleshoot production issues, and drive reliable messaging at scale.