Marketing Automation Specialist, Fan Engagement

EXL; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

An innovative company is looking for a Marketing Automation Specialist to enhance fan engagement for a major sports league. This role involves executing CRM campaigns, collaborating with cross-functional teams, and optimizing marketing strategies using data-driven insights. You will play a key role in driving fan acquisition and engagement through effective campaign management and innovative solutions. If you have a passion for sports and a knack for marketing automation, this is an exciting opportunity to make a significant impact in the sports industry.

Qualifications

• 3+ years of experience in CRM and marketing automation.
• Strong knowledge of marketing automation platforms and tools.

Responsibilities

• Manage and execute marketing campaigns across various channels.
• Collaborate with teams to optimize CRM strategies and improve engagement.

Skills

CRM expertise

Project management

HTML editing

Data analysis

Marketing strategy

Collaboration

Education

Bachelor’s degree

Tools

Epsilon PeopleCloud Messaging

Movable Ink

Attentive

Adobe Experience Platform

Marketo

Salesforce Marketing Cloud (SFMC)

Photoshop

Job description

Marketing Automation Specialist, Fan Engagement

This range is provided by EXL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $110,000.00/yr

Additional compensation types

Annual Bonus, Sign-on bonus, and Stock options

Marketing Automation Specialist, Fan Engagement

Remote, USA

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Headquartered in New York, our team is over 55,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Summary:

We are seeking a passionate, innovative leader with a strong CRM background to join our team to work on fan engagement initiatives with our client, a leading major sports league. The Fan Engagement Marketing team optimizes the overall marketing strategy, planning, measurement, and channel activation efforts via paid and outbound marketing channels to support the strategic priorities and business objectives of the organization. We leverage enterprise transactional and fan profile data, research and insights, and real-time fan behaviors with marketing channels to identify market trends, grow audience opportunities, and optimize media mixes, platforms, and channels to deliver more effective efforts that drive business results for organizational priorities. These efforts span fan acquisition and engagement and will dive deep into key initiatives that transcend audiences, platforms, media channels and geographies to drive results. We are a passionate team working hard to build the right strategies to engage fans around the world.

The 1:1 Marketing Automation Specialist will be responsible for executing outbound CRM campaigns. This role will work collaboratively across the organization within Marketing and with key partners such as Data & Analytics, MarTech, Product Marketing, Digital Media, and external agencies / vendors.

Responsibilities:

• Manage and execute the marketing campaign process from initial request submission to deployment with a focus on outbound marketing channels (e.g., email, SMS, push).
• QA of touchpoints, personalization elements, any dynamic content, etc.
• Campaign build and deployment
• Drive product, contact and creative strategies to develop and implement large scale CRM campaigns optimized using machine learning, predictive modeling, and personalized content.
• Design and implement A/B and multivariate tests that yield continuous improvements to our fan strategies and lift conversion rates.
• Optimize lifecycle CRM campaigns (e.g., onboarding, reactivation) using insights and analytics along with automation tools to increase fan LTV.
• Extracting key insights and learnings for future optimization and template efficiency.
• Collaborate with internal stakeholders, partners, and vendors to build the most effective campaign strategies to meet performance targets.

Required Education and Experience:

• Bachelor’s degree with at least 3 years of similar or relevant work experience.
• Experience with CRM tools (Epsilon PeopleCloud Messaging, Movable Ink, Attentive preferred).
• Prior working knowledge of enterprise level marketing automation platforms (Adobe tools such as AEP, AJO, CJA, Campaign, Marketo, etc. strongly preferred but, others such as SFMC will be considered).
• HTML editing and working knowledge required to be able to make edits to templates
• Deep understanding of channel KPIs, metrics, and reporting.
• Proficient in Photoshop.

Other Key Attributes/Characteristics:

• Ability to work independently and as a team player to find ways to uncover opportunities
• Strong project and time management skills with high standards of accuracy and organization
• Ability to keep up with a fast-paced production schedule that has a fluctuating level of workload throughout the calendar year.
• Proven ability to collaborate & manage dependencies on other team members that are supporting the launch of a campaign
• Passion for innovation and solving difficult challenges
• Passion for sports is a plus

Expected Hours of Work:

Employees are required to work 40 hours per week. This role may require more than 40 hours per week and/or weekends

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing

Industries

Sports Teams and Clubs