Marketing Analytics Insights Analyst: VoC Dashboards CLV

CDW; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

CDW is seeking an Associate Analyst, Marketing Analytics & Insights to optimize multi-channel campaigns and deepen customer understanding. You will build and refresh Insights dashboards, maintain data hygiene, and support ad-hoc data requests.

You will work with analytics stakeholders, eCommerce, and Marketing to surface opportunities, support VoC/CLV initiatives with Ipsos, and analyze data in SAS, SQL, and Hadoop environments to drive business decisions.

Qualifications

• Bachelor's degree in business, information systems, statistics, mathematics, economics, computer science, or engineering.
• Experience with marketing analytics or insights reporting is preferred.
• Strong Excel and PowerPoint skills and ability to present findings clearly.

Responsibilities

• Build, refresh, and maintain the Insights dashboards for recurring reporting.
• Own the cadence of weekly, monthly, quarterly, and annual performance reporting.
• Support VoC and Customer Lifetime Value programs with data-driven insights.
• Query, manipulate, and analyze data in SAS, SQL, and Hadoop environments to drive recommendations.
• Collaborate with Marketing and eCommerce to surface opportunities and drive action.

Skills

Analytical skills

Excel proficiency

Communication skills

Detail oriented

Multi-project management

NPS CSAT CES experience

Tableau experience

SQL experience

Problem solving independently

Education

Bachelor's degree in business information systems statistics mathematics economics computer science or engineering

Tools

SAS

SQL

Hadoop

Job description

CDW is seeking an Associate Analyst, Marketing Analytics & Insights to optimize multi-channel campaigns and deepen customer understanding. You will build and refresh Insights dashboards, maintain data hygiene, and support ad-hoc data requests.

You will work with analytics stakeholders, eCommerce, and Marketing to surface opportunities, support VoC/CLV initiatives with Ipsos, and analyze data in SAS, SQL, and Hadoop environments to drive business decisions.