Market Operations Team Lead: Growth, Leadership, Impact

Carvana; Monterey (CA); Sur place; USD 71 000 - 83 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision benefits

401K with company match

Student loan payments & vehicle perks

Résumé du poste

Carvana in Monterey, CA seeks a Team Lead for Market Operations to run the local hub, overseeing launch, operations, logistics, consumer branding, and the customer experience. You will lead a team of Customer Advocates and set a vision for development while ensuring ongoing market success.

The role requires 5+ years in customer-facing roles, 3+ years of management, and a proven coaching track; weekend work and a startup mindset are expected.

Qualifications

• 5+ years in a customer-facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

Responsabilités

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports like a boss and presenting to upper management also like a boss.
• Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
• Actively look for ways to improve the overall customer and Advocate team experience.
• Address and effectively manage complex and sensitive customer-facing issues.

Connaissances

Team leadership

Customer advocacy

Interviewing & onboarding

Performance feedback

Process improvement

Strategic planning

Customer experience

Weekend availability

People development

Formation

Bachelor's Degree

Outils

Salesforce

Tableau

Description du poste

Carvana in Monterey, CA seeks a Team Lead for Market Operations to run the local hub, overseeing launch, operations, logistics, consumer branding, and the customer experience. You will lead a team of Customer Advocates and set a vision for development while ensuring ongoing market success.

The role requires 5+ years in customer-facing roles, 3+ years of management, and a proven coaching track; weekend work and a startup mindset are expected.