Market Operations Lead: Build Teams, Drive Results

Carvana; Rio Linda (CA); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Perks including student loan payments

Job summary

Carvana, a leading online car retailer, is hiring for a Team Lead in Market Operations to oversee the local hub, drive market launch, and manage operations, branding, and customer experience. The role requires strong leadership, strategic thinking, and the ability to mentor a team of Customer Advocates.

The ideal candidate has 5+ years in customer-facing roles with 3+ years of management, and is willing to work weekends.

Qualifications

• 5+ years work experience in a customer facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning and process improvement.
• Excellent interpersonal and leadership skills.

Responsibilities

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide tools and guidance.
• Develop a team by providing feedback, conducting performance check-ins, and setting goals.
• Recognize and reinforce individual and team accomplishments through tools and programs.
• Generate and monitor regular reports and present to upper management.
• Be the go-to expert for your team; support Advocates and deliver cars to customers with a stellar experience.
• Drive production in a fast-paced customer service environment and keep operations efficient.
• Look for ways to improve the customer and Advocate team experience.
• Address and manage complex customer-facing issues.

Skills

Customer facing

Management experience

People leadership

Strategic planning

Process improvement

Interpersonal skills

Weekend availability

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

Carvana, a leading online car retailer, is hiring for a Team Lead in Market Operations to oversee the local hub, drive market launch, and manage operations, branding, and customer experience. The role requires strong leadership, strategic thinking, and the ability to mentor a team of Customer Advocates.

The ideal candidate has 5+ years in customer-facing roles with 3+ years of management, and is willing to work weekends.