Market Operations Team Lead: Develop, Deliver, Lead

Carvana; Kentucky; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with company match

Perks program

Job summary

Carvana seeks a Team Lead for Market Operations to run the local hub, overseeing launch, operations, logistics, consumer branding, and team engagement. You will lead a team of Customer Advocates, drive customer experience, and partner with leadership to anticipate trends and remove roadblocks.

The role emphasizes people leadership, coaching, and performance management in a fast-paced startup-like environment in Kentucky.

Qualifications

• 5+ years in a customer-facing team environment.
• 3+ years of management experience and coaching track record.
• Experience with strategic planning and process improvement.

Responsibilities

• Lead a team of Customer Advocates and drive market operations.
• Interview, onboard, train, and develop team members for success.
• Analyze performance, provide feedback, and set goals to improve outcomes.
• Collaborate with leadership to manage market launch and daily operations.
• Deliver stellar customer experiences and maintain high team morale.

Skills

People leadership

Customer focus

Team development

Strategic planning

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

Carvana seeks a Team Lead for Market Operations to run the local hub, overseeing launch, operations, logistics, consumer branding, and team engagement. You will lead a team of Customer Advocates, drive customer experience, and partner with leadership to anticipate trends and remove roadblocks.

The role emphasizes people leadership, coaching, and performance management in a fast-paced startup-like environment in Kentucky.