Market Operations Team Lead — Drive Customer Experience

Carvana; Midland Park (NJ); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Student loan payments

Vehicle discounts

Job summary

Carvana is seeking a Team Lead for Market Operations to oversee a local hub, launch new markets, and drive customer experiences. You will lead Customer Advocates, coach performance, and partner with leadership to turn data into action. The role emphasizes hands-on leadership and delivering fast, dependable service.

You will manage daily operations, analyze market trends, and build solutions to obstacles while fostering growth within a dynamic startup culture and Carvana’s expanding footprint.

Qualifications

• 5+ years leading customer-facing teams in fast-paced environments.
• Proven coaching skills and ability to develop employees.
• Experience with strategic planning and process improvement.

Responsibilities

• Lead a team of Customer Advocates, driving performance and engagement.
• Interview, onboard, and train staff; provide feedback and set goals.
• Develop teams, monitor reports, and present results to management.
• Ensure exceptional customer experience while delivering operations goals.
• Address high-impact customer issues and drive continuous improvement.

Skills

Team leadership

Coaching

Strategic planning

Process improvement

Interpersonal skills

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead for Market Operations to oversee a local hub, launch new markets, and drive customer experiences. You will lead Customer Advocates, coach performance, and partner with leadership to turn data into action. The role emphasizes hands-on leadership and delivering fast, dependable service.

You will manage daily operations, analyze market trends, and build solutions to obstacles while fostering growth within a dynamic startup culture and Carvana’s expanding footprint.