Market Operations Team Lead: Lead & Elevate High-Impact Hubs

Carvana; Hartford (CT); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K match

Student loan payments

Vehicle discounts

Pet benefits

Wellness program

Career development

Résumé du poste

Carvana is seeking a Team Lead for its Market Operations hub to oversee launch, operations, logistics, branding, and team engagement. You will mentor Customer Advocates, drive excellent customer experiences, and shape market strategy while delivering results in a fast-paced startup atmosphere.

The role requires a strong people leader who can balance daily operations with long-term growth, performance monitoring, and proactive problem solving, including weekend work as needed.

Qualifications

• 5+ years work experience in a customer facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

Responsabilités

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports like a boss and presenting to upper management … also like a boss.
• Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
• Actively look for ways to improve the overall customer and Advocate team experience.
• Address and effectively manage complex and sensitive customer-facing issues.

Connaissances

Customer-facing leadership

People management

Strategic planning

Process improvement

Coaching employees

Interpersonal skills

Problem solving

Weekend availability

Adaptability

Formation

Bachelor’s Degree

Outils

Salesforce

Tableau

Description du poste

Carvana is seeking a Team Lead for its Market Operations hub to oversee launch, operations, logistics, branding, and team engagement. You will mentor Customer Advocates, drive excellent customer experiences, and shape market strategy while delivering results in a fast-paced startup atmosphere.

The role requires a strong people leader who can balance daily operations with long-term growth, performance monitoring, and proactive problem solving, including weekend work as needed.