Market Operations Team Lead: Customer Experience & Logistics

Carvana; Raleigh (NC); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Student loan payments & vehicle-disoc

Wellness program

Career development opportunities

Promotions from within

Startup-style, fast-growing culture

Job summary

Carvana is seeking a Team Lead for the Market Operations hub in Raleigh to drive daily operations, launch markets, oversee logistics, and lead a team of Customer Advocates. You will shape the employee and customer experience while partnering with leadership to deliver measurable results.

The role emphasizes strong leadership, strategic planning, and hands-on problem solving in a thriving, growth-oriented environment. Weekend work and building a high-energy team are key expectations.

Qualifications

• Five+ years in a customer-facing team environment.
• Three+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning, process improvement, and guiding teams to exceed goals.

Responsibilities

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments using organizational tools and new methods of recognition.
• Generate and monitor regular reports and present them to upper management.
• Be the go-to expert for your team and support Advocates on the job delivering cars with a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep market operations efficient.
• Identify ways to improve the customer and Advocate experience.
• Address and manage complex customer-facing issues.

Skills

Customer facing experience

People leadership

Strategy & planning

Process improvement

Problem solving

Weekend availability

Energy and enthusiasm

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead for the Market Operations hub in Raleigh to drive daily operations, launch markets, oversee logistics, and lead a team of Customer Advocates. You will shape the employee and customer experience while partnering with leadership to deliver measurable results.

The role emphasizes strong leadership, strategic planning, and hands-on problem solving in a thriving, growth-oriented environment. Weekend work and building a high-energy team are key expectations.