Market Operations Director - DC Metro Area / Maryland

Soar Autism Center; Maryland; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Annual bonus potential

Student loan repayment

Tuition reimbursement

In-network mental health support

Collaborative work environment

Job summary

Tier1usa is seeking a Market Operations Director for the DC Metro Area/Maryland. The position involves managing financial performance across designated centers, overseeing operations teams, and fostering a positive work culture. Candidates should have strong leadership experience in multi-site operations, preferably in healthcare, as well as expertise in P&L management and KPIs. Salary ranges from $110,000 to $120,000 per year with potential bonuses, alongside tuition reimbursement and mental health support.

Qualifications

• Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills.

Responsibilities

• Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, and efficiency.
• Support team efforts to maintain compliance with internal policies and external regulations.

Skills

Multi-site operations management

P&L management

Leadership skills

Communication skills

Detail-oriented

Education

Bachelor’s degree in Business Administration, Healthcare Management, or a related field

Job description

Market Operations Director - DC Metro Area / Maryland Address Washington, DC, US Compensation $110,000.00 - $120,000.00/year

Description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Market Operations Director is a good fit for a candidate who has previously managed multi-site operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to support local leadership to help young children with autism spectrum disorder.

Specific responsibilities would include the following:

Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.

Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.

Analyze financial data to identify trends, opportunities, and areas for improvement.

Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.

Operational Leadership

Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.

Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards

Support team efforts to maintain compliance with internal policies and external regulations.

Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.

Team and Culture Development

Foster a positive team culture that prioritizes staff engagement and client satisfaction.

Conduct regular check-ins with leadership teams to address challenges, celebrate successes, and stay aligned on priorities.

Support hiring, onboarding, and training efforts for key operational roles in the region.

Strategic Growth and Problem-Solving

Work closely with executive and local leadership teams to develop and execute strategies that ensure the territory’s growth and success.

Proactively identify and solve challenges that arise in operations, financials, or team dynamics.

Ensure alignment of regional operations with Soar Autism Center’s mission, values, and vision.

Qualifications

Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.

Strong understanding of financial metrics, including P&L management and operational KPIs.

Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.

Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.

Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

What We Offer

Starting base salary of $110,000.00 - $120,000.00/year with annual bonus potential of up to $48,000 based on market, center, and individual performance.

Student loan repayment and tuition reimbursement benefits

Priority access for in-network mental health support through our partnership with Sol Mental Health

Tons of support from our multidisciplinary team

Direct exposure to senior leaders and multi-site operators

A collaborative, high-accountability environment where strong performers grow quickly

The chance to build something meaningful—while building your career

Why Join Soar Autism Center?

At Soar Autism Center, we are deeply passionate about helping children and families thrive. We provide a supportive and collaborative work environment where your leadership can make a meaningful impact on our clients, staff, and the community. As part of a growing company, you'll have exciting opportunities for career growth, the chance to take on special projects, and contribute to Soar's continued innovation and success.