Center Operations Director - Greenbelt

Soar Autism Center; Greenbelt (MD); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary $80k-$100k

Annual bonus up to $32k

Student loan repayment

Tuition reimbursement

Mental health support

Multidisciplinary team

Senior leaders exposure

Career growth

Descripción de la vacante

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family.

Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start

Formación

• Experience managing 8–10+ staff.
• 2–3+ years in operations management.

Responsabilidades

• Own the local performance against forecasted goals (budget, utilization, efficiency).
• Drive execution of operating systems (scheduling, staffing, billing, cleanliness, parent communication).
• Lead center operations in partnership with market and regional leadership to identify opportunities and improvements.
• Provide calm, clear leadership in a fast-paced environment.

Conocimientos

People management

Operations management

Descripción del empleo

Description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Responsibilities

Running a High‑Performing Center

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast‑paced environment

Creating an Exceptional Family Experience

• Owning all parts of the non‑clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensuring clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to elevate

Who this role is great for

• You’re early‑to‑mid career but already trusted with real responsibility
• You enjoy running things, solving problems, and working with people
• You’re detail‑oriented and big‑picture oriented
• You want a role where performance matters and growth is earned
• You’re motivated by mission—but also by learning, ownership, and career trajectory

Qualifications/Education

• Require previous people management experience, leading high‑performing teams of 8‑10 or more people.
• Require 2‑3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Student loan repayment and tuition reimbursement benefits
• Priority access for in‑network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi‑site operators
• A collaborative, high‑accountability environment where strong performers grow quickly
• The chance to build something meaningful—while building your career

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.