Center Operations Director - Maryland / DC Metro Area

Soar Autism Center; Maryland; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus potential

Student loan repayment

Tuition reimbursement

Access to mental health support

Support from multidisciplinary team

Job summary

Tier1usa is seeking a Center Operations Director for their Maryland/DC Metro area location. This role involves leading a center, managing team performance, and ensuring client satisfaction. Candidates should have experience managing high-performing teams of 8-10 people and 2-3 years in operations management. The position offers a competitive salary ranging from $80,000 to $100,000 annually plus potential bonuses. Additional benefits include student loan repayment, tuition reimbursement, and support from a multidisciplinary team.

Qualifications

• Previous people-management experience is required.
• Experience in managing high-performing teams is essential.

Responsibilities

• Run a center and lead a team, ensuring operational excellence.
• Drive execution of operational systems including staffing and efficiency.
• Create exceptional family experiences for caregivers.

Skills

People management

Operational management

Problem-solving

Communication

Team development

Education

Experience leading teams of 8-10 people

2-3+ years of operations management

Job description

Center Operations Director - Maryland / DC Metro Area Address Washington, DC, US Compensation $80,000.00 - $100,000.00/yr

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Center Operations Director (COD)

The Center Operations Director role is a high‑impact leadership position for someone early‑to‑mid career who is smart, ambitious, and ready to own real responsibility. This is not a back‑office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Soar is growing rapidly, and many of our CODs grow into multi‑site leadership, regional operations, or senior operational roles as Soar continues to expand. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Specific Responsibilities Include The Following

Running a High‑Performing Center

• Act as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Drive strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast‑paced environment

Creating an Exceptional Family Experience

• Own all parts of the non‑clinical experience for caregivers
• Build strong, supportive relationships with caregivers and ensure clear, timely communication
• Drive strong attendance, engagement, and client satisfaction (NPS)
• Deliver a smooth onboarding for new families
• Manage the front desk and provide a warm welcome to clients, prospective clients and teammates
• Prepare families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

• Serve as the primary people leader for local staff, including clinicians and support team members
• Coach, develop, and motivate team members
• Partner closely with the lead clinician to support clinical excellence, team morale, and retention
• Act as a trusted point of escalation and support for staff, knowing when to solve and when to elevate

Who this role is great for

• You’re early‑to‑mid career but already trusted with real responsibility
• You enjoy running things, solving problems, and working with people
• You’re detail‑oriented and big‑picture oriented
• You want a role where performance matters and growth is earned
• You’re motivated by mission—and also by learning, ownership, and career trajectory

Qualifications/Education

• Require previous people‑management experience, leading high‑performing teams of 8‑10 or more people
• Require 2–3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 – $100,000.00/yr with annual bonus potential of up to $32,000 based on center and individual performance
• Student loan repayment and tuition reimbursement benefits
• Priority access for in‑network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi‑site operators
• A collaborative, high‑accountability environment where strong performers grow quickly
• The chance to build something meaningful—while building your career

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.