Center Operations Director - Bayview

Tier1usa; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus potential

Student loan repayment

Tuition reimbursement

Priority access to mental health support

Job summary

Tier1usa is seeking a Center Operations Director for the Bayview Soar Autism Center in Baltimore, MD. This leadership role demands a proactive individual ready to manage center operations and enhance family experiences by leading a team through effective communication and operational execution.

Qualifications include previous people management experience and operational management skills, with a competitive salary ranging from $80,000 to $100,000 alongside potential bonuses and benefits.

Qualifications

• Require previous people management experience leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations.

Responsibilities

• Run the center, lead a team, and influence family experience.
• Drive execution of operating systems and achieve performance goals.
• Build strong relationships with caregivers and ensure clear communication.
• Support team members and promote clinical excellence.

Skills

People management

Operational management

Communication

Problem solving

Team leadership

Job description

Center Operations Director - Bayview Soar Autism Center

Compensation $80,000.00 - $100,000.00/year

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Center Operations Director (COD)

This is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Specific Responsibilities Include The Following

Running a High-Performing Center

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment

Creating an Exceptional Family Experience

• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensure clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escape

Who this role is great for

• You’re early-to-mid career but already trusted with real responsibility
• You enjoy running things, solving problems, and working with people
• You’re detail-oriented and big-picture oriented
• You want a role where performance matters and growth is earned
• You’re motivated by mission-but also by learning, ownership, and career trajectory

Qualifications/Education

• Require previous people management experience, leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful-while building your career

Equal Opportunity Employer

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.