Center Operations Director - Rockville

Tier1usa; Rockville (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus up to $32k

Student loan repayment

Tuition reimbursement

In-network mental health support

Exposure to senior leaders

Collaborative environment

Job summary

Soar Autism Center in Rockville, MD is seeking a Center Operations Director (COD) to lead a busy interdisciplinary clinic. You will own center performance, manage a team of clinicians and staff, and partner with executives to drive growth, quality, and family experience.

You’ll shape operations, improve scheduling, staffing, and patient onboarding, and develop leaders. This role offers rapid learning, strong accountability, mentoring from senior leaders, and a clear path to regional leadership

Qualifications

• Must have prior people management experience with teams of 8-10+ people.
• Minimum 2-3+ years of managing strong operations.

Responsibilities

• Oversee center operations including budget, scheduling, staffing, and billing efficiency.
• Partner with clinicians and leadership to drive growth and family experience.
• Lead and develop local staff; coach and retain talent.
• Ensure exceptional client and family onboarding and communication.
• Maintain front desk operations and foster a welcoming environment.
• Escalate and resolve center-level issues.

Skills

People management

Operations management

Team leadership

Cross-functional collaboration

Job description

Compensation $80,000.00 - $100,000.00/year

Schedule Full time

Job Type Permanent

Industry Health medical and related

Overview

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Soar is growing rapidly, and many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as Soar continues to expand. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Responsibilities

Running a High-Performing Center

Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency.

Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.).

Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs.

Lead with calm, clarity, and professionalism in a fast-paced environment.

Creating an Exceptional Family Experience

Owning all parts of the non-clinical experience for caregivers.

Building strong, supportive relationships with caregivers and ensuring clear, timely communication.

Driving strong attendance, engagement, and client satisfaction (NPS).

Delivering a smooth onboarding for new families.

Managing the front desk and providing a warm welcome to clients, prospective clients and teammates.

Preparing families for diagnostics, assessments, and transitions with confidence and clarity.

Leading and Developing People

Serving as the primary people leader for local staff, including clinicians and support team members.

Coaching, developing, and motivating team members.

Partnering closely with the lead clinician to support clinical excellence, team morale, and retention.

Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate.

Qualifications

Require previous people management experience, leading high-performing teams of 8-10 or more people.

Require 2-3+ years of managing strong operations.

Benefits

Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.

Student loan repayment and tuition reimbursement benefits.

Priority access for in-network mental health support through our partnership with Sol Mental Health.

Tons of support from our multidisciplinary team.

Direct exposure to senior leaders and multi-site operators.

A collaborative, high-accountability environment where strong performers grow quickly.

The chance to build something meaningful—while building your career.

EEO Statement

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.