Market Operations Director

Soar Autism Center; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Student loan repayment

Tuition reimbursement

Mental health support access

Career growth opportunities

Job summary

Soar Autism Center is building a network of interdisciplinary clinics focused on early intervention and play-based ABA. The Market Operations Director will lead multi-site operations, drive financial performance, and support clinical alignment with strategic goals.

Ideal candidates have healthcare operations experience, strong leadership, and a track record of developing teams while maintaining high standards of client care and staff satisfaction in a fast-paced environment.

Qualifications

• Experience managing multi-site operations, preferably in healthcare/therapy.
• Strong grasp of financial metrics including P&L and KPIs.
• Proven leadership and team management with coaching experience.
• Excellent communication and relationship-building across organization levels.
• High organization, attention to detail, and ability to balance priorities.

Responsibilities

• Oversee financial performance across designated territory, including P&L and EBITDA targets.
• Manage Center Operations Directors, Specialists, and Scheduling Manager; ensure ops excellence.
• Foster positive culture, staff engagement, and client satisfaction across centers.
• Collaborate with executive and local leadership to drive strategic growth and resolve challenges.

Skills

Multi-site ops mgmt

Financial metrics & P&L

Leadership & team mgmt

Communication & interpersonal

Organizational skills

Education

Bachelors in Business Administration

Healthcare Management

Related field

Job description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Market Operations Director is a good fit for a candidate who has previously managed multi-site operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to support local leadership to help young children with autism spectrum disorder.

Specific responsibilities would include the following:

Financial Oversight

• Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.
• Analyze financial data to identify trends, opportunities, and areas for improvement.
• Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.

Operational Leadership

• Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.
• Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards
• Support team efforts to maintain compliance with internal policies and external regulations.
• Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.

Team and Culture Development

• Foster a positive team culture that prioritizes staff engagement and client satisfaction.
• Conduct regular check-ins with leadership teams to address challenges, celebrate successes, and stay aligned on priorities.
• Support hiring, onboarding, and training efforts for key operational roles in the region.

Strategic Growth and Problem-Solving

• Work closely with executive and local leadership teams to develop and execute strategies that ensure the territory’s growth and success.
• Proactively identify and solve challenges that arise in operations, financials, or team dynamics.
• Ensure alignment of regional operations with Soar Autism Center’s mission, values, and vision.

Qualifications

• Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

What We Offer

• Starting base salary of $110,000.00 - $120,000.00/year with annual bonus potential of up to $48,000 based on market, center, and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful, while building your career

Why Join Soar Autism Center?

At Soar Autism Center, we are deeply passionate about helping children and families thrive. We provide a supportive and collaborative work environment where your leadership can make a meaningful impact on our clients, staff, and the community. As part of a growing company, you'll have exciting opportunities for career growth, the chance to take on special projects, and contribute to Soar's continued innovation and success.