Center Operations Director - Fallsgrove

Tier1usa; Rockville (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus up to $32k

Student loan repayment

Tuition reimbursement

Mental health support

Senior leadership exposure

Multi-site growth opportunities

Diversity and inclusion

Job summary

Soar Autism Center in Rockville, MD, is hiring a Center Operations Director to lead a high‑performing center, manage clinicians and staff, and drive growth and family satisfaction. You will own the center’s operations, partner with regional leaders, and shape the client experience daily.

The role requires 2–3+ years of operations leadership and prior people management of 8–10+ team members, with a focus on performance, accountability, and mission alignment.

Qualifications

• Require previous people management experience, leading high‑performing teams of 8-10 or more.
• Require 2-3+ years of managing strong operations

Responsibilities

• Run a high‑performing center and own performance against forecasted goals including budget, utilization, and efficiency.
• Drive operating systems: scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.
• Partner with market and regional leadership to identify opportunities and improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Own all parts of the non‑clinical experience for caregivers and ensure clear, timely communication
• Drive attendance, engagement, and client satisfaction (NPS) and onboarding for new families
• Manage the front desk and provide a warm welcome to clients and teammates
• Coach, develop, and motivate a team and support clinical excellence with the lead clinician

Skills

People management

Operations management

Job description

Center Operations Director – Fallsgrove Soar Autism Center

Address: 2301 Research Boulevard, Rockville, MD 20850, US

Compensation: $80,000.00 – $100,000.00/year

Schedule: Full time

Job Type: Permanent

Industry: Health medical and related

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director (COD) role is a high‑impact leadership position for someone early‑to‑mid career who is smart, ambitious, and ready to own real responsibility. This is not a back‑office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Soar is growing rapidly, and many of our CODs grow into multi‑site leadership, regional operations, or senior operational roles as Soar continues to expand. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Specific Responsibilities Include The Following

Running a High‑Performing Center

You are the operational leader of the center and responsible for:

Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency

Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)

Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs

Lead with calm, clarity, and professionalism in a fast‑paced environment

Creating an Exceptional Family Experience

Families trust us with their children, and you make that trust real every day by:

Owning all parts of the non‑clinical experience for caregivers

Building strong, supportive relationships with caregivers and ensure clear, timely communication

Driving strong attendance, engagement, and client satisfaction (NPS)

Delivering a smooth onboarding for new families

Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

This is a true people leadership role where you develop a high‑performing team by:

Serving as the primary people leader for local staff, including clinicians and support team members

Coaching, developing, and motivating team members

Partnering closely with the lead clinician to support clinical excellence, team morale, and retention

Acting as a trusted point of escalation and support for staff, knowing when to solve and when to elevate

Who this role is great for

You’re early‑to‑mid career but already trusted with real responsibility

You enjoy running things, solving problems, and working with people

You’re detail‑oriented and big‑picture oriented

You want a role where performance matters and growth is earned

You’re motivated by mission— but also by learning, ownership, and career trajectory

Qualifications/Education

Require previous people management experience, leading high‑performing teams of 8-10 or more people.

Require 2-3+ years of managing strong operations

What We Offer

Starting base salary of $80,000.00 – $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.

Student loan repayment and tuition reimbursement benefits

Priority access for in‑network mental health support through our partnership with Sol Mental Health

Tons of support from our multidisciplinary team

Direct exposure to senior leaders and multi‑site operators

A collaborative, high‑accountability environment where strong performers grow quickly

The chance to build something meaningful—while building your career

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.